Course description
Rules surrounding the collection of consumer debt, whether from mainstream credit, high-cost-credit or the charitable sector are becoming ever more complex and difficult to navigate, especially now firms need to overlay the consumer duty requirements.
Historically the FCA’s focus has his been on forbearance measures, clarity in communication and taking reasonable action to recover debts but more recently this has been added to by the Vulnerable Customer Guidance, Breathing Space Regulations and now the Consumer Duty.
With the risks of getting it wrong higher than ever and rules becoming ever more complex, it is essential you ensure you are taking the correct steps.
This short webinar will give clarity where there is ambiguity, after watching this webinar you will be able to understand the procedures which contribute to a successful collection of regulated debt, including steps required by the FCA.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Rules surrounding the collection of consumer debt, whether from mainstream credit, high-cost-credit or the charitable sector are becoming ever more complex and difficult to navigate, especially now firms need to overlay the consumer duty requirements.
Historically the FCA’s focus has his been on forbearance measures, clarity in communication and taking reasonable action to recover debts but more recently this has been added to by the Vulnerable Customer Guidance, Breathing Space Regulations and now the Consumer Duty.
With the risks of getting it wrong higher than ever and rules becoming ever more complex, it is essential you ensure you are taking the correct steps.
This short webinar will give clarity where there is ambiguity, after watching this webinar you will be able to understand the procedures which contribute to a successful collection of regulated debt, including steps required by the FCA.
What You Will Learn
This webinar will cover the following:
- Acceptable collection techniques
- Adapting communications to your target market
- Operating in different jurisdictions
- The Consumer Duty - the role of debt collection and how to achieve good outcomes for customers
- Managing financial difficulties
- Managing vulnerable customers in line with the vulnerable customer guidance
- Statutory notices
- Statute barred debts
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...