Course description
An engaged team is a motivated team. Giving and receiving feedback is crucial to encouraging the best performance. Handle feedback poorly and it will show in your team; whether you misread how direct to be with an individual, you weren’t clear enough in your message or you gave feedback in a group setting when individually would have been best. Handling a sensitive area poorly can quickly lead to loss of trust and demotivation, both of which are detrimental to team morale. Learning to give feedback is only half of the battle.
How to successfully receive feedback is also a skill that needs practice to get right. Easily done when you’re being complimented on your efforts, but if something hasn’t gone to plan it’s important to receive negative feedback so you can regroup, replan and redevelop. Different cultures will have their own preferred methods when it comes to feedback, and as a global business it’s important we all understand the “cultural code” to navigate difficult conversations successfully and confidently.
This session will highlight typical problem areas and give participants a trusted roadmap to help perfect the feedback loop.
Upcoming start dates
Suitability - Who should attend?
This course on Giving and Receiving Feedback with Cultural Sensitivity is designed for individuals who engage in regular communication and feedback exchange within multicultural work environments. It is especially beneficial for team leaders, managers, and professionals aiming to enhance their ability to provide constructive feedback that respects diverse cultural perspectives.
Additionally, anyone interested in fostering a culturally sensitive and inclusive workplace will gain valuable insights into effective communication across different cultural contexts.
Join this course to develop the skills needed for navigating feedback discussions with cultural awareness, contributing to a more inclusive environment at work.
Outcome / Qualification etc.
- Identifying the crucial cultural differences that affect the way people from different cultures communicate
- Understand attitudes towards hierarchy, status, gender and age in different cultures
- Learn different approaches to building relationships and trust
- Gain practical hints, tips and strategies for working and interacting effectively across cultures
- Develop the ability to provide constructive feedback while considering and respecting diverse cultural perspectives
- Gain insights into creating an Inclusive culture
Training Course Content
Lesson 01: Distance, Collaboration and Difficult conversations
Lesson 02: Appreciating communication in a cultural context
Lesson 03: Types of Feedback and Feedback strategies
Lesson 04: Feedback style expectations for different communication styles
Lesson 05: Principles of having difficult conversations
Lesson 06: Reflections and Action Planning
Course delivery details
Our flexible course delivery options cater to diverse client requirements, ensuring a tailored and impactful experience. Choose from:
- Instructor-Led Classroom Sessions: Engage in hands-on activities and group-paced learning for an immersive experience.
- Live Online Webinars: Access our fully online learning with guaranteed small groups, one-to-one coaching, and flexible study options.
- On-Demand Self-Study: Opt for our 'Light' and premium 'Turbo' options, allowing you to work at your own pace around commitments.
- Tailored In-House Training: Bring the course to your organisation's doorstep, available both within the UK and internationally.
Whichever option you choose, our course is designed to provide you with the confidence, skills, and credibility to accelerate your career. Apply your learning directly in the workplace and expand your network in people management, HR, or Learning and Development.
Reviews
Average rating 4.8
Excellent course, and the teacher was able to keep the students' attention throughout the whole thing. The recommendation will be strong for my coworkers.
Talks to points that are very interesting and important
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Crossroads Global Private Limited
Crossroads Global helps global organisations build intercultural intelligence, enhance team effectiveness, trust, and connections. We have designed and delivered bespoke solutions such as leadership programmes to leverage distance and diversity, training modules for productive remote working and cultural awareness workshops...
Great class! Thanks for the helpful examples and interesting ideas!