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Building Rapport

Customer Care First
Course summary
Length: 4 hours
Location: London
Next available date: Enquire for details - London
Last application: Enquire for details
Course home page: Link
Course type: Open / Scheduled

Course description

Building Rapport

Building Rapport - 4 hours open / classroom training in London

This is an open / classroom training offered by Customer Service First in London. This highly practical training will teach delegates how to build relationships with those who matter most.

Course participation will enable delegates to:

  • Define their important workplace relationships and recognise the importance of maintaining those relationships
  • Learn how to build relationships quickly in the workplace through finding common ground
  • Learn how to step into other peoples’ shoes
  • Make use of ‘safe topics’ to build rapport with their customers
  • Explore effective communication skills and the impact they have on their relationships
  • Learn how to build rapport verbally and non-verbally
  • Gain understanding of how sense of humour can be used effectively to build rapport
  • Learn how to effectively adapt rapport-building approach according to the person and situation

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Suitability - Who should attend?

This classroom training is designed for Customer Service Representatives and Managers.

Outcome / Qualification etc.

This training will provide delegates with the ability to apply the acquired skills in a customer service environment.

Training Course Content

  • Define your important workplace relationships and understand the importance of maintaining those relationships
  • Learn how to build relationships quickly in the workplace through finding common ground
  • Learn how to step into other peoples’ shoes
  • Establish ‘safe topics’ to build rapport with your customers
  • Explore effective communication skills and the impact they have on your relationships
  • Learn how to build rapport verbally and non-verbally
  • Understand how your sense of humour can build rapport
  • Learn how to effectively adapt your rapport-building approach according to the person and situation

Expenses

The cost of this training programme is 125 GBP+VAT per delegate.

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About provider

Customer Care First

Customer Care First - Tailor-made and Ready-made In-house Customer Service Training across the UK

"A high standard of Customer Service and a Team that is excited to deliver it" - Customer Care First are passionate about helping companies to achieve and maintain this vision.   Customer Care First offers in-house Customer Service Training to companies across the...


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Contact info

Customer Care First


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www.customercarefirst.co.uk

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