Course participant reviews for Dickson Training Ltd
Average rating 5
A well planned and presented course with focussed learning material. It was very enjoyable and informative.
The entire course was broken up very well, so although we spent two full days on the course, I was able to digest all the information effectively and never felt bored!
Well paced, great knowledge, very engaging with a great variety of independent and team tasks.
Very useful and practical programme - boosted my confidence
This was ideal ahead of my promotion to deliver H R Training sessions
Phil's approach was very enjoyable and made the whole training process go smoothly and with a lot of energy. Loved it!!
Wasn't sure what to expect - but surprised and very pleased to have a programme that has so many transferable skills - really helpful
I enjoyed the diversity of the training and how it was delivered, the quizzes where a welcome interlude.
some further feedback from the customer service training you provided, we have had 2 weeks recently where we have hit a 100% positive CSAT rating and are seeing consistently hig...
When I first approached Dickson training, I had a fairly simple plan in mind for an “overall brush up” on my teams customer service skills, with a focus on difficult customers. ...
Phil has worked with my Leadership Team over a number of years and has always added a huge amount of value in terms of team development. I was apprehensive how this would work ...
I liked that there was a relaxed atmosphere where you feel like you can get involved and I also appreciated the approach to role play (with a Professional actor and the Trainer)...
As a new line manager, the training was really helpful in framing good practices for managing a team, how to engage with colleagues on different levels of the organisation.The c...
Really well organized, and thoughtfully laid out training. All the materials were clear, and easy to understand. I thought the trainer was the most engaging I’ve ever had traini...
Really engaging, Phil made it fresh and relevant. I Liked how he drew out the learning from the exercises.
Fun, fast paced and relevant. Lots of variations to keep things interesting. Specific to the organization. Excellent, Relevant, and specific to the individual, and individual or...
It kept its energy/momentum throughout the day. This was an extremely well-balanced training course. It was well-paced, practical, insightful and also fun.
I like the mix of learning styles, I found the practical tasks really impressed some of the learnings around the importance of planning, leadership and communication. I also lik...
The trainer had great energy and enthusiasm for the subject. I liked that it covered a range of different scenarios and topics but at a level which was detailed and easy to comp...
The trainer has clear experience and made this course engaging throughout the whole course. This course provided a thorough overview of being a manager with clear content. I bel...
The trainer was fantastic, very engaging, and planned a great mix of interactive and theoretical learning.
It was by far the best training course I have been on. I loved the tasks, training and the jokes. Phill is a great tutor, I learned so much whilst having fun.