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First Line Manager

Dickson Training Ltd
Course summary
2 days
750 GBP excl. VAT
English
Open / Scheduled
Next available date: 23/03/2020 - Nottingham
Course Dates
Nottingham
23/03/2020   (English)
750 GBP
09/06/2020   (English)
750 GBP
22/09/2020   (English)
750 GBP
Reading
14/05/2020   (English)
750 GBP
10/11/2020   (English)
750 GBP

Course description

First Line Manager

This 2 day course is deal for Team Leaders and Managers who have had little or no training in the role where they have to lead a team and take on management responsibilities. It will give them confidence and the skills to take decisions and get the best performance from their team.

The most popular of our management training courses, the First Line Management course is specifically for people who are new to a management position or who are about to undertake a management position and have had no formal management training. Anyone who is new to a management or supervisory position will benefit from this course.

Run over two days, the syllabus of the First Line Management course will cover a wide range of topics to give new or inexperienced managers a firm understanding of the foundations needed to begin their journey as a manager. It includes units on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.

Training Course Content

Module One

Role Assessment and Personal Development Planning

  • Understanding roles and responsibilities
  • Outline framework of management
  • Taking the step into management
  • Identifying personal development needs and planning



Module Two

Effective Communication Skills

  • Communicating to be effective - how and what to communicate
  • Designing effective questioning techniques and listening actively
  • Non-verbal communication
  • Dealing with, and responding to, differing communication styles



Module Three

Managing Yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Learn how to delegate effectively



Module Four

Managing Your Team

  • Understanding different management styles and how to use them
  • Recognising performance management
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams

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About provider

Dickson Training Ltd

Dickson Training

Dickson Training Limited is a learning and development provider and consultancy company that specialises in management development, interpersonal skills training, business coaching and team building. Also available is our own range of psychometrics and e-Books to support the various methods...


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Contact info

Dickson Training Ltd



Reviews

Average rating 5

Based on 18 reviews

Josh
(5)
I liked that there was a relaxed atmosphere where you feel like you can get involved and I also appreciated the approach to role play (with a Professional actor and the Trainer), in that we had got to advise the course leader and actor, rather than do it ourselves. A very well-rounded introduction to the different aspects of line management, tea...
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Amy
(5)
As a new line manager, the training was really helpful in framing good practices for managing a team, how to engage with colleagues on different levels of the organisation.The course was really helpful and Phil was a great facilitator.
Emma
(5)
Really well organized, and thoughtfully laid out training. All the materials were clear, and easy to understand. I thought the trainer was the most engaging I’ve ever had training with the fact that he debriefed after each session was helpful. One of the most original and fun training courses I’ve been to. Phil was a very good facilitator and ma...
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Reviews
Course rating
(5.0)
Based on 18 reviews
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