Course description
Dealing with Difficult Situations with Confidence
At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.
This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.
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Upcoming start dates
Training Course Content
The syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:
Module One
Self Awareness
- Attitude towards challenges - self-resilience
- Going into a challenging scenario - how to prepare
- Recognising the signs of contention
- Giving feedback constructively
Module Two
Having Difficult Conversations with Confidence
- Behaviour labelling - preparing the approach
- Assertiveness techniques
- Dealing with a difficult issue focussing on behaviour & consequences
- Keeping objective and professional throughout
Module Three
Examining Your Preferred Communication Style
- Recognising the different communication styles
- Analysing your preferred style - Paradigm FitIn Profiler review
- Identifying the most appropriate situations for each style
Module Four
Helpful Interpersonal Skills
- Effective questioning techniques
- Active listening
- Body language
- Recognising and dealing with behaviours
- Displaying and creating positive attitudes
- Remaining Assertive and in control
Why choose Dickson Training Ltd
97% return rate on clients who invite us back to work with them again
Training provisions to over 100 clients for over 2000 participants
100% pass rate on our ILM Train the Trainer programmes
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Expenses
£995 (+VAT) plus £495 (+VAT) for the Real Play option with a professional actor.