Course description
Customer Relationship Management
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability.
Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful firms, with excellent marketing programs for attracting customers, have trouble with customer retention.
In this course, you will learn how to shift from a short-term customer transaction based mode of operation to a long-term relationship mode and understand the benefits of having strong customer relations.
Topics covered include:
- Customer retention
- Customer centricity
- Customer lifetime value
- Customer value management
Upcoming start dates
Suitability - Who should attend?
Prerequisites
Familiarity with marketing concepts will be helpful.
Outcome / Qualification etc.
What you'll learn
- The meaning and application of CRM
- Benefits of CRM to companies and consumers
- How to implement CRM best practices
- The importance of bonding and building loyalty with customers
- How to build long term customer realtionships
Training Course Content
Introduction to CRM
Meaning and definition of CRM, benefits of CRM, why should businesses adopt CRM
Building Customer Relationships
The why’s and how’s of building relationships with customers.
Economics of CRM
Lifetime value of customer, Activity based costing for customer profitability analysis
CRM Applications
Applications of CRM in different industries
CRM in Business Markets
CRM practices in Business Markets
CRM implementation
CRM implementation process, precautions related to CRM implementation.
Course delivery details
This course is offered through Indian Institute of Management Bangalore, a partner institute of EdX.
3-5 hours per week
Expenses
- Verified Track -$149
- Audit Track - Free