Course description
Effective Management and Communication
This course surfaces the most recurring challenges of managing people and illustrates best practices for how exceptional managers address them. You will be introduced to tools that enable you to manage different personalities, mediate conflict, lead team meetings, give productive feedback and establish a culture of service and support.
Upcoming start dates
1 start date available
Suitability - Who should attend?
Prerequisites
None
Outcome / Qualification etc.
What you'll learn
- Manage team communication and conflict
- Build a culture of customer service
- Facilitate effective meetings
- Inspire and evaluate employee performance
Course delivery details
This course is offered through Indiana University, a partner institute of EdX.
2-3 hours per week
Expenses
- Verified Track -$199
- Audit Track - Free
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