Professional Training
5.0 (4 Reviews)

Effective Communication Skills

PowerCall Global Training, Online (+1 locations)
0.5 days
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Course delivery
In Company
0.5 days
Next course start
Enquire for dates and prices See details
Course delivery
In Company
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Course description

PowerCall Global Training

Effective Communication Skills Workshop

This one-day Effective Communication Skills workshop is based on the understanding that the quality of communication with prospects and clients has a direct effect on the size of the deals made and on the ability to secure repeat business.

The course adopts proven techniques to eliminate obstacles to the development and expansion of profitable client relationships. PowerCall's Effective Communication Skills training enables participants to master the critical skills required to communicate openly and effectively, understand thinking patterns, reveal real and unstated needs, overcome communication barriers, engage in active listening and to present oneself assertively without being overbearing.

Upcoming start dates

1 start date available

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  • In Company
  • Worldwide

Suitability - Who should attend?

Sales professionals of all levels, Account Managers, Relationship Managers, Customer Service professionals.

Training Course Content

Course content

Building trust and rapport

  • How to communicate effectively with clients we dislike
  • Dealing with difficult conversations/wayward clients
  • Delivery of bad news to clients
  • Elimination of cultural barriers-points to take into account

Telephone communication skills

  • Effective use of questioning to uncover the unstated needs of clients
  • The avoidance of jargon and clear explanation of technical terms
  • Gaining the client’s commitment

Face to face meetings

  • Improving your communication style
  • The importance of active listening
  • Understanding thinking patterns
  • Getting the results you want

Why choose PowerCall Global Training

98% of our clients have rated our courses "Excellent."

1000's of professionals trained in 5 continents!

Newly expanded virtual training curriculum

Customer Outreach Award


We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.


Average rating 5

Based on 4 reviews.
Write a review!
Manish G
08 Nov 2022
Very useful!

"it was great to learn about various techniques for effective listening. I have already started to utilise the skills learned about negotations in client interactions."

Kirstie D
13 Mar 2019

Anthony knows what he is talking about - clearly experienced in sales and communication. Adapted the course for our benefit, was friendly and made the Workshop very engaging. I ...

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Tara W.
11 May 2018

Good on trust and rapport. Super attitude to life and this shines through. Will definitely recommend. :) Thank you so much for our training


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PowerCall Global Training
2 Carisbrooke House, 149 Upper Tulse Hill
SW2 2RD London

PowerCall Global Training

PowerCall Global Training Ltd is a training course provider based in London, UK. We provide engaging, friendly and highly valuable courses in a wide-range of business skills: communications, negotiations, management, sales, social media, telemarketing, and more. Our training is available...

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