Apprenticeship Description
Customer service specialist - Level 3 - Apprenticeship Standard
This apprenticeship standard is Level 3 and typically takes 15 months to complete.
Details of standard
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Upcoming start dates
Suitability - Who should attend?
Apprentices who complete the program will receive a Customer service specialist - Level 3 - Apprenticeship Standardtechnical certificate.
Level 3 qualifications are equivalent to:
- AS and A-Level
- International Baccalaureate
- NVQ Level 3
Find a Registered Training Provider
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Please note this training is specifically for employers in England looking to train apprentices, not individuals looking to achieve this qualification.