Course description
Executive PA - Developing Your Role
Suitable for individuals who are intending to become or are newly appointed and beginning to develop their role as a PA.
Outcome / Qualification etc.
By the end of this course you will be able to:
- Identify the skills required to be an effective PA and review any which need strengthening
- Understand the importance of liaising regularly with your manager to plan and monitor objectives
- Develop assertive behaviour and communicate confidently with colleagues
- Manage and plan your time more effectively
- Become ‘organisation aware’ and ready to take on more responsibility
Training Course Content
Module 1 - The Role of the PA / Executive Assistant
Personal Introductions & Objectives
- Your current situation
- Your individual issues and objectives
The Role of the PA / Executive Assistant
- Essential skills needed to provide the proactive support my manager needs Identifying the tasks and responsibilities of a PA / Executive Assistant
- Regular one-to-one catch-ups with your manager to establish changing objectives and deadlines
Module 2 -Being Assertive, Professional and Confident
- What assertive behaviour is and what it is not
- Steps to follow when applying assertive principals
- Giving feedback to your manager and other colleagues
- Learning to say ‘no’ without appearing unhelpful
Module 3 -Developing Confidence
- Managing myself, my manager and my workload
- To Do lists and prioritising
- Understanding the ‘bigger picture’
- Identifying and practising effective communication skills
The Way Forward
- Taking strategies back to the workplace and putting them into action
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Expenses
Course Price: £360 + VAT
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