Course description
Personal Assistant/Executive Assistant Advanced Masterclass (2 Days)
Delivered as: A two day face to face workshop, or a tutor-led live webinar. Interactive and participative, you will learn from your trainer and group interaction, discussion and opportunities to practise new techniques. Runs as a public open course and can be brought to you in-house tailored to your management team
Suitable for: Personal Assistants, senior secretaries, management assistants and executive assistants who are looking to develop their role and make a notable impact. The aims are to enhance your skills and insights and gain up-to-date techniques in line with the higher-level responsibilities and the changing expectations in the current environment.
Upcoming start dates
Outcome / Qualification etc.
By the end of the course you will be able to:
- Redefine your role and understand and meet others’ expectations at a higher level
- Apply new techniques to enhance and develop working relationship with your managers and stakeholders
- Plan, execute and manage ongoing tasks and projects successfully, with less stress
- Apply decisive problem solving and decision-making techniques to increase your effectiveness
- Build a confident, influential, and persuasive style to underline your credibility and raise your profile
- Create a plan with greater insight for developing your role and your contribution
Training Course Content
DAY 1
Mapping Your Role
- Short Introduction & Objectives
- Analyse your role & contribution
- The skills and qualities you need to provide the proactive support your manager expects
- Identifying your strengths and aspects for development
- Develop capability to further your role
Your Place in the Team
- What makes an effective team?
- Understanding and working with the four working styles
- Creating your place in the team
- Mutual respect - working effectively with your executive
Your Personal Brand & Communication
- Developing your professional brand – credible and unique
- How to build and display confidence
- Being more assertive and clear in your communication style
Planning to Succeed
- Planning and prioritising the workload
- Managing interruptions effectively
- Turning unreasonable demands into do-able solutions
DAY 2
Decisions, Problem solving and Projects
- Approaches to problem solving and decision making
- The stages of a successful project
- Planning and collaborating for mutual best outcomes
Leading Within the Team
- The right motivation to lead
- Leadership motivational case studies
- Successful delegation and coaching
Developing an Effective Presentational style
- Understanding what you want to achieve
- Maps of Influence – Internal & External
- Having an unforgettable style
- Building a strategy to Influence others
- Creating a plan for change to transform your role and performance
Why choose GBC Learning & Development
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