I found the course to be friendly style approach not robotic had personality to the course , I found the scenarios useful to tweak and adapt to my job role and to be more mindf...

Content was made around scenarios of our day to day working environment, the way the it was being taught made it fun, so you did not switch off, the tips and tricks provided mak...

Was very enjoyable, i even looked forward to the afternoons! Took a lot of useful information away in which i will use daily.

The training provided was very informative and explored different aspects of dealing with difficult customers, providing insight into how to appropriately and professionally res...

I enjoyed the course. Steve was a very good trainer with a personable approach. Before the course was finished we were able to apply what we had learned to every day situations.

The training was fun and we got to contribute our own experiences and discuss as a group.

Probably the most I have enjoyed a training course. Very enjoyable and informative.

The trainer was excellent, put everyone at ease which is not always the case when I have attended such training courses in the past (other companies not yourselves) , and had an...

I found the trainer to be really friendly, knowledgeable and engaging. it was really interesting and i really enjoyed it.

The training course was brilliant, very well set out and the trainer was really efficient and friendly. i felt i learned a lot through this course and definitely would recommend...

I think Steve was brilliant and gave very clear examples to help us understand. I enjoyed the course.

The trainer was very engaging and talked about personal experiences which was great, and also had a laugh with us. It has made me think differently to how I would respond to a c...

Steve was a very good trainer. His delivery was very good and he had some great banter between units. Overall, the content was good. Communication was great throughout the sessi...

Brilliant trainer was very accommodating to the team and even had a sit down with myself to give me tips on one of my triggers to help adapt my 'Can't say no' attitude, very he...

The course managed to cover most of the problems we encounter . It was delivered in a professional, structured but relaxed and informal manner . It did manage to provide some us...

I think this was the best training course I have ever attended. Lisa was amazing and it felt like I had known her for ages!

Overall, I really enjoyed the course. I found the trainer engaging and enthusiastic. I was able to take away some valuable techniques to avoid and defuse confrontation within th...

The course was really helpful and effective with problems I sometimes face within my job. I feel I know have a better understanding of how to deal with people who may be quite d...

I felt our trainer was really proactive in engaging the team and gaining their participation and generating a group discussion which everyone seemed to really benefit from. The ...

I really enjoyed this course and would recommend it to others. I felt free to speak my mind without feeling judged

I enjoyed the course and gained some useful new knowledge on dealing with difficult situations. i felt that the trainer was engaging and made an effort to include the whole grou...

The course covers key topics but not limited to things like being able to focus on the subject underneath an emotive communication as well as structuring a response where you'l...

Course was very clear and delivered well.

Rob was an excellent and engaging trainer. He was aware of the difficulties of training by Teams and regular breaks were available. Robe was clear on the objectives and outcomes...

I thought this training session was informative and helpful.