Course was good and trainer was nice and the examples specific to the type of calls we receive were extremely useful.

It was a good session and the use of the virtual 'breakout rooms' was good and appropriate for a course of this type. The subjects covered were all relevant and a good balance o...

The best training course I have attended. Perfect balance between informal talking/getting to know participants and learning.

I really enjoyed this course, and I will be the techniques. Well delivered as usual.

Informative course with great participant collaboration and the right delivery by the facilitator

Ann Marie was fantastic and keeps everyone engaged by just being herself. I learnt a lot from the courses and techniques I will now use in my day to day role.

Fabulous session once again, thank you!

I love that the course was really engaging and not just someone throwing words at you. The use of using realistic scenarios really helped and having a range of people within the...

I think Steve did a great job in providing a very practical session which was pitched at the right level. Admittedly there were aspects covered that we were already conversant w...

Thanks so much for your very valuable training, I feel much better prepared.

Steve delivered the course brilliantly.

The delivery was brilliant, kept us engaged and it felt very thorough.

Steve was an engaging trainer and I enjoyed working with him. It was also reassuring that I am doing things already which were in line with your course content. Overall it was a...

Steve was an excellent trainer with a relaxed and personal delivery style.

Claire was really good in delivering the course by keeping us engaged and listen to our views on how we interact with residents.

An excellent course, if you think you already know how to communicate clearly and concisely with customers and can deliver bad news effectively then you must've been on this cou...

I was particularly impressed that the trainer Lisa was able to pick up on our specific systems and how to deal with such issues mentioned which highlighted her interest in our p...

I found this training very useful as I deal with a variety of people on a daily basis in which some are more challenging than others. After this training, I feel I am able to de...

The course content was well measured and I found the delivery quite exiting and engaging. The course delivered vital tools for my day today services deliverance to the customers...

This was a great training session, very engaging and I have learned a lot. I feel more confident.

The trainer was excellent, she was very flexible and adapted conversations and discussion to suit individual's needs or examples given. The interactive elements were great, such...

Training was very useful, interesting and Gemma engaged all class to participate on every subject of a course.

Simon was fantastic, kept myself very engaged. The training was very enjoyable!

Simon was really engaging and had a great sense of humour too whilst delivering the course. Learnt a lot too!

Simon was a fantastic trainer, great sense of humour and putting the training course in a really interactive and easy to learn way.