Course content was really good and covered a wide range of topics. Was delivered by and engaging and enthusiastic instructor so no complaints.

Interactive delivery of content and always including everyone in the class.

I found this training session extremely useful and will take the techniques I learnt and use them in my work life. The trainer was brilliant and delivered the course in an excel...

The training was well delivered by trainer who was happy to answer any questions and was very knowledgeable.

The course content is incredibly useful for people just starting their careers and need an introduction to how to make, refuse and negotiate requests in a professional manner. T...

Very good and helpful, particularly the area around compromising.

The whole experience was great and it was delivered in a professional and inclusive way. The interaction in the class made the course more enjoyable and interesting.

Everything on the day was spot on and really enjoyed it.

I like the delivery of the course content, more interactive between the facilitator and the us via virtual training.

Very engaging trainer. With good real world examples. Didn't feel bored or lose interest at all.

I'm new to my role at my company and always look forward to Hamilton Mercer coming in on a training day. They are always very warm, friendly and make the training fun to learn. ...

I found the course very useful and now feel confident with how to react and respond to the different types of requests and behaviors from colleagues. I found the course leader t...

Great course that I would highly recommend. The course was very intense but also enjoyable. The presenter was great and listened to all participants who attended.

It was an excellent course, and was really helpful in educating me on how to be more assertive.

The training has allowed me to understand assertiveness and ways to approach different situations in an assertive manor. The course was very engaging.

Fantastic course, loads of great tips and take aways. Susans a great trainer!

I found that the behavioural techniques and methodology very useful in terms of my day-to-day role.

As mentioned, Susan was very knowledgeable and interactive, giving people the opportunity to speak and practice scenarios which put into practice what was being taught.

I found the course engaging and fast-paced. I learnt a considerable amount of methods to practice assertiveness which will be extremely beneficial in my professional and persona...

Very engaging webinar that was easy to follow and understand. The information was delivered well and was very clear to understand.

Great explanation of assertiveness and how its used in working situations!

A very informative course advising on how to be assertive whilst managing peoples expectations and learning how to adapt i.e. treat people how they'd like to be treated.

Thank you for a great course. Great presentation style with lots of opportunities to ask questions and talk about real life examples which all made for a really enjoyable and in...

It was extremely helpful to understand the way in which a sentence is spoken (tone)/ Body Language is more important than what it said

I think the course was very good. I enjoy bouncing off each person and being able to get some perspective