An enjoyable course. Well-structured and focused. Thank you

I really enjoyed this training course. The content and delivery style was excellent. I definetely have a lot to take away from this session to put into practice. Susan was brill...

I found the course concise, informative, and the small group teaching style very suitable to my preferred method of learning. There was plenty of interaction between attendees a...

Good pace, everyone had a chance to speak. Just about the right length. Diana was very good. Enjoyed very much

I’ve learnt a lot about myself and of other people. Thank you so much! A really useful course

Susan was superb. It was an excellent presentation. I would have been happy to attend a full-day course on this subject.

On the journey of life (personal and professional) we meet and interact with a multitude of people, each one with a different personality. People's personality is something we c...

I loved it! Very useful! If I could, I would do it again! Diana is AMAZING!

“Diana is a great tutor/teacher and a very well delivered course. I have learnt many skills to apply to my work/ every day life. Now I must go and be assertive”

“Very useful training. Highly recommended to everyone”

“This course gave me confidents of how to hold my grounds and stand to my points. I was very glad we had a touch on “Body language ”Highly recommended Thank you.”

Practical advice and ideas for handling different types of person and situation at work. 9 months later, I'm still putting into practice what I learnt, and indeed now doing so w...

Well presented in bite size sections. Refresh at the end helped reinforce areas of concern.

I found the training session very useful. The greatest tool I learnt from the course was how important my tone of voice is. Also, how to deal with negative situations and how to...

I really enjoyed the course and felt that I have gained some very useful knowledge to help me cope better in my personal and professional life. The delivery style was not pushy ...

I found the course content and delivery style very useful. It was very helpful to interact with other people and share experiences.

This course was very helpful for identifying and addressing the causes of my lack of assertiveness. It has provided me with awareness and tools to work on it. Recognising patter...

I look forward to putting some of this into practice. I found that this course has not only helped me to see what perhaps I was doing wrong, but has shown me that I was doing so...

The course helped me to understand that being assertive doesn’t mean being too demanding. I will always remember that it is my right to say no, it doesn’t mean I am being rude. ...

I found the course to be very good and has given me the tools to do my role more efficiently.

I really enjoyed the course today. It was very informative and I learnt a great deal about what is needed to be more assertive. Susan was an excellent trainer, she was very know...

Great course, Susan was a great trainer. I would do this again and recommend a friend.

Delivered clearly and professionally. I found the course helpful and I cannot wait to put the information received into practice. The trainer Susan was a very lovely lady. Thank...

The content was excellent and covered a lot. The trainer was very knowledgeable and their delivery style was very charming. The course is very useful, going forward in my work l...

Today has been really useful and helpful. I’ve been able to pick up a number of ideas and tips to put into use. It was really nice to be in a small group and the interactive rol...