Really useful to look at a step by step process to be assertive. Role plays helped to put the theory into practice. The trainer put everyone at ease and facilitated a nice, war ...

The small class size allowed the exercises to be tailored to my and my individual situation/weaknesses.

Very useful course, a good structure to the session but still plenty of flexibility for discussion/questions.

Very beneficial. The trainer challenges us so well with the role play exercises. Learnt some great skills I plan to practice back at work.

Very good course with lots of opportunity to ask questions about different scenarios. I am often nervous with role playing but Susan made me feel at ease explaining how else thi...

This course was really helpful and gives some great tools to change my habits. It has given me more confidence to put this into action.

Really useful skills and discussions for both personal and worklife. Thank you! Has helped me identify traits in staff and how to deal/work in these situations.

I found the training very useful, it has helped me to understand how I think, and what I need to change to be more positive/assertive within my job role. I also understand this ...

To be honest in the beginning I was sceptical about the course, but the trainer, course content and exercises have changed my mind. It was really interesting and over all I woul...

This course has given me the techniques that I can use to be more assertive in the workplace. All these techniques were clearly explained and relevant examples were used to demo...

Sue was practical, encouraging and empathetic. She gave us scenarios which can be used in the workplace. I felt that throughout the course we covered a lot of ground. The role p...

I found the course really interesting as well as enjoyable. The role play situations really helped with practicing assertiveness and understanding the impact of boy language and...

Susan is an excellent teacher and it is clear she knows the subject very well and is able to practice what she preaches in the course delivery. Very useful and very interesting ...

The course was delivered well and was engaging and interesting. The trainer clearly enjoys what she does, so the training is given in a positive, enthusiastic manner. Many thanks

Great training course, delivered at a steady pace by a great trainer. Excellent content and really increased my self-awareness and gave me tools to take away and use in my every...

The course was very helpful in preparing me in the future to be more assertive. Having done the course previously, this was a great refresher. Susan was amazing and the way the ...

Susan was a fantastic trainer, really personable and able to bring the examples to life for everyone in the room. Some great tips I have picked up and would like to use these in...

I have found this course very beneficial. It has allowed me to look at myself as well as colleagues I may work with and find more assertive solutions when needed. Thank you.

I found the course very useful and I feel much more confident within myself to be more assertive. The course content was good as it covered a lot of things that I struggled with.