Excellent and informative course - would recommend to other professionals.

Interesting subject matter, which makes you think. Great virtual presentation skills through use of break out rooms and generated conversations/discussions.

Fantastic course, quick and to the point without losing any content. Got us to really dig deep and think about our existing processes and how to improve them. The content delive...

Brilliant, A* course completed by Simon.

The trainer was clearly highly knowledgeable and has a wealth of experience to draw from with interacting with customers, and light-hearted humour was actively encouraged and us...

Great course, very informative and also fun! Discovering that our company is already applying some of these techniques and now having a structure to fit these into is very very ...

This part has been create inspiring course and will definitely inspire me to do better in delivery support to our customers.

Simon is a exceptional trainer. He engages with everyone on the course and ensures that they understand what is is being delivered. He provides real life examples that you can r...

I attended the course on 15/04/21 which was hosted by Simon Scofield. The content of the course was very useful and good to put in practice in our environment. The delivery of t...

The Trainer is a pro - he has a wit and is able to lead the training, deliver the content and mix it with interesting stories and helpful information.

Good trainer - good examples - engaging.

very useful, I like the interaction and the group work - ready for the next session :-)

i want to give a big shout out to Simon the instructor, I came to the course thinking it would not be much help but after a days training I understand how tone of voice and word...

The content of the course has given me insight into looking at things differently. Simon did a fantastic job in delivering the training, he kept me engaged throughout the traini...

The course was most enjoyable. The way Simon delivered the course was very good, being both informative & interactive

Overall style was interactive and formally engaging best customer service training I've ever attended

Very informative course run by a very knowledgeable trainer who really engaged with everyone well and made the course fun. I normally have issues keeping concentration and focus...

Very Interactive - especially in these social distancing times. Simon is very funny too, i very much enjoyed the session, he kept my complete focus and he was super efficient in...

Excellent tailored content with a very knowledgeable and professional trainer. Interesting and stimulating conversations and examples. Great opportunities identified to improve ...

Anne-Marie was excellent, keeping us engaged throughout the day. Made the course enjoyable & very informative.

The training course well extremely informative and allowed me to look at certain elements of customer service that I would never have thought of before. The way that Anne-Marie ...

Great course, very helpful information and a brilliant trainer. Would recommend others to do it. Was a great open atmosphere and the discussions were a great way to get across i...

Over many years I have been on a number of Service Desk courses. At best they have been a waste of time. This Hamilton Mercer course was completely different. Claire immediately...

Great course. The trainer was very engaging.

Caroline’s delivery was excellent, very clear concise and professional.