Very enjoyabe and informative. Simon was a great trainer and tailored everything to how we wanted it.

Brilliant course and even better trainer. Made it fun, friendly whilst making sure all aspects were covered to get the most out of the course to our needs.

The course content was excellent and very detailed, working around our day to day scenarios helped bring home the learning. What is left now is to keep the techniques at the for...

I found the course really helpful and informative. I thought the way it was presented was in a clear and constructive way. This made the course more enjoyable.

Clear, engaging speaker makes the training easy to follow and take information in. I would recommend this for some of the engineers I work with.

I found the course very interesting and insightful. It felt different to other courses in that we explored the psychological side of using our "tools" and how that helps both th...

I enjoyed the course and learnt a lot. I can quickly apply the things I've learnt into my calls to improve my customer satisfaction.

Delivery was amazing as well as the content! Got you thinking about a more positive mindset and different approaches to situations.

Simon was amazing and his delivery was engaging. He gave us valid reasons and explainations as to why his method would work.

Excellent course content. Very interesting and interactive content. Simon our trainer was very engaging and very entertaining.

It was a great session, broken down well and explained in a way that will stick with you. Susan Hilliard was amazing at breaking down the points.

I found the course enjoyable and very informative. Simon was very good and we were made to feel at ease and comfortable in all discussions. I would recommend the course to the o...

The trainer was immense, very clear and helpful all the way through. They made it personal with situations about ourselves so we will definitely remember everything that was said.

I did not know what to expect on the course. It turned out to be a great eye opener. I do feel I have learned a lot about dealing with people and it will provide a good platform...

The course delivered a good overall view around service and highlighted some of the key areas that require attention in our company. Informative and enjoyable.

I found the “science” of the content useful, i.e. you feel this because… The content was much more relevant and applicable than expected. The delivery style was engaging and ent...