Caroline has been an effective teacher and she has been incredibly helpful and has made the course fun.

Excellent training, well planned and well executed. Defintely would recommend it. Look forward to other training events by Caroline.

Great examples and antidote to bring them alive.

Anne Marie was very pleasant, confident and her delivery was great! The training was very useful improve my awareness of customers views on situations, I look forward to putting...

The personal development plan is really useful for me. I appreciate having one page that I can flick to when I might need “reminding “of the skills that I have learnt. I also li...

Indeed thought provoking! Makes you think about your attitude towards customers when dealing with an issue weather good or bad

I found this training very informative and believe it will help me to improve within my current role towards both customers and staff. I feel that everyone at CBRE should attend...

I found the course really useful and I now understand how to react and deal with customers correctly and more efficiently.

The training session was very useful and easy to understand. The room was neat and tidy. Food was fantastic. Trainer was very good and made sure we covered everything.

The trainer was very informative and all information delivered was clear and well executed. Very enjoyable course and better than expected; I'm not really one for roleplays and ...

The course reinforced the principles and practices inherrant in providing customer service at a high level, which I have been aware of for many years though admittedly not neces...

Claire is very engaging which makes you want to listen and learn. Very useful to take a step back and become self aware of how I handle situations. Love the principles taught.

The course was logically structured and well tailored to our individual business. We were able to freely ask questions and steer discussions in directions that would give us the...

The training session was relaxed and enjoyable, with the trainer being very approachable and willing to listen. It really helped me to look at the way I currently respond to cus...

Really helped me with saying no in a professional way as I do struggle. Excellent training.

In my opininon, the course was delivered in a way that really made me think, by arguing a point, I managed to get a different view from others which has opened my eyes to the wa...

I found the course informative and provided some good techniques in helping deal with different aspects of customer service/situations.

In my opinion, the course was delivered in a way that really made me think. By arguing a point I managed to get a different view from others which has opened my eyes to the way ...

I found Simon to be a great instructor, there was a lot of information to get through but the pace was kept throughout. The training was enjoyable and easy to understand. Good job.

The course along with its delivery was extremely useful. Some of the challenges we face day to day with support staff is lack of empathy, ability to prioritise so the content wa...

I enjoyed the course. The content was very informative and it was delivered effectively. Overall I found the training session very useful.

Absolutely fantastic training session Simon. I learnt a lot, thoroughly enjoyed the engagement of everyone and how well it was all explained. Overall, brilliant job.

The sessions are delivered with much energy and enthusiasm. Simon clearly knows what he's talking about and knows how to deliver the information and knowledge. The sessions are ...

The delivery style was very comprehensive, empathetic and friendly. I appreciate how we were not told what the best practice is, but we realised it through brainstorming, group ...

The delivery style was very empathetic and friendly. I appreciate how we were not told what the best practice is, but we realised it through brainstorming and group exercises.