Course description
Workplace conflict is costing UK employers £28.5bn a year, a study has found, with experts warning an increase in remote working could make disputes between staff harder to manage. (Source: ACAS)
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Upcoming start dates
1 start date available
Suitability - Who should attend?
Who is this course for?
This course is aimed at anyone who faces the public on a daily basis, included but not limited to: -
- Healthcare Professionals
- Retail Staff
- Lone Workers
- Teachers / School Staff
Outcome / Qualification etc.
Objectives
- Identify types of common assault
- Understand what factors would escalate to physical aggression + assault
- Use verbal de-escalation techniques effectively
- Understand the importance of non-verbal communication
- Undertake a Dynamic Risk Assessment
Training Course Content
- Assessing Reasonable Force
- Prevention and Management of Confrontational Situations
- Dealing with Aggression
- Defusing Aggressive Situations
- Workplace Reduction Measures
- Evasive Action & Diversion Techniques
- Breakaway Technique Definition
- Grabs, Disengagement and the Avoidance Stance (Practical Skills)
- Post Incident Reviews
Expenses
Please contact the provider for more information about pricing.
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