Course description
This Communication module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate
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Upcoming start dates
1 start date available
Suitability - Who should attend?
Who is this course for?
This course is aimed at all staff throughout the health and social care sector, in particular:-
- New starters to the organisation
- Existing staff as a refresher
Outcome / Qualification etc.
Objectives
- Understand the importance of effective communication at work
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication
- Understand the principles and practices relating to confidentiality
- Use appropriate verbal and non-verbal communication
- Support the use of appropriate communication aids/ technologies
Training Course Content
- Communication Overview
- Service Users Reactions
- Communication Methods & Tools
- Types of Communication
- Communication Barriers & Blocks
- Active Listening & Listening Skills
- Confidentiality
- Communication Models & Skills
- Aggressive & Non-Aggressive Body Language
Expenses
Please contact the provider for more information about pricing.
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