Course description
Change Management™ Foundation - Learning the Basics and Foundation Exam Preparation: On-Demand
This course provides practical knowledge on Change Management techniques and the Foundation certification.
This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom and On-Demand participants must make separate arrangements to schedule their exam following course completion (See "Important Note for Virtual and On-Demand Participants").
Upcoming start dates
Suitability - Who should attend?
Who Should Attend
- Those wishing to achieve Change Management Foundation Certification
- Those in any role including leading, managing, or supporting the change initiative
- Those working in organizations where a change initiative is being planned or taking place
Prerequisites
- Some experience with an organizational change initiative and with coursework (such as Change Agility, Organization and People Change Management, or similar workshops) is recommended
- 8-10 hours of pre-course study
- Traditional Classroom: Approximately two hours of study per evening during the course will be required by those who wish to pass the exam
- Virtual Classroom: Approximately one hour of study between each of the virtual course sessions will be required by those who wish to pass the exam
Outcome / Qualification etc.
What You Will Learn
You'll learn how to:
- Understand how individuals learn and why many may resist change
- Understand how to build an effective change team
- Describe the stakeholder engagement process and relate this to appropriate communication
- Understand various approaches to plan, implement, and sustain organizational change
- Understand how to assess change impact and readiness and deal with resistance
- Improve your ability to pass the APMG Change Management Foundation Certification exam
Training Course Content
Getting Started
- Introductions
- Course structure
- Course goals and objectives
Change and the Individual
- How people learn
- Personality and change – introduction to MBTI
- Models of individual change – the Change Curve and Bridges’ Transition
- Motivating individuals during change
Change and the Organization
- Understanding organizational metaphors
- Organizational culture and change
- 3 models of change – Lewin, Kotter, and Senge
- Key roles in change
Stakeholder Engagement
- Identifying and analyzing stakeholders
- Personas and empathy maps
- Influencing strategies
Communication
- Feedback and communication approaches
- Communicating change – planning, factors, and barriers
- Communication biases and channels
Change Impact
- Identifying and assessing change impact
- Stakeholder impact assessment
- Change severity assessment
Change Readiness
- Building change agent networks and the change team
- How to make the organization ready for change
- Creating a change management plan
- Dealing with resistance to change
APMG Change Management Foundation Exam Preparation
- Review of and practice with APMG sample questions and test papers
APMG Change Management Foundation Exam
Traditional Classroom: The exam is taken and marked (provisionally) within the course
Virtual Classroom and On-Demand: The exam is scheduled by the Participant and taken subsequent to the course
Course delivery details
- A digital copy of the official course manual,The Effective Change Manager's Handbook
- One attempt at the official Change Management™ Foundation Certification Exam
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