Course description
Change Management Foundation
This course provides practical knowledge on Change Management techniques and the Foundation certification.
You will examine various Change Management techniques and explore which could be effectively implemented in your organization. The structured approach helps you understand how you deal with change as an individual, as a member of a team or organization, and as a leader. The program design explores the impact that change has on these four major areas:
- Change and the Individual
- Change and the Organization
- Communications and Stakeholder Engagement
- Change Management Practice
This course also prepares you for the APMG Change Management Foundation exam. Given that a primary course goal is to achieve the Foundation Certification, the course text will be provided in advance of the workshop so the participant may begin studying. In addition, daily homework assignments and practice exams will be provided. The Foundation-level exam is taken at the end of the third day of the Traditional Classroom course. Virtual Classroom participants must make separate arrangements to schedule their exam following course completion (See “Important Note for Virtual Course Participants”).
Upcoming start dates
Outcome / Qualification etc.
What You Will Learn
You’ll learn how to:
- Explain how individuals learn and why many may resist change
- Illustrate how to build an effective change team
- Describe the stakeholder engagement process and relate this to appropriate communication
- Differentiate various approaches to plan, implement, and sustain organizational change
- Demonstrate how to assess change impact and readiness, and deal with resistance
- Improve your ability to pass the APMG Change Management Foundation Certification exam
Training Course Content
Getting Started
- Introductions
- Course structure
- Course goals and objectives
Change and the Individual
- How people learn
- Personality and change – introduction to MBTI
- Models of individual change – the Change Curve and Bridges’ Transition
- Motivating individuals during change
Change and the Organization
- Understanding organizational metaphors
- Organizational culture and change
- 3 models of change – Lewin, Kotter, and Senge
- Key roles in change
Stakeholder Engagement
- Identifying and analyzing stakeholders
- Personas and empathy maps
- Influencing strategies
Communication
- Feedback and communication approaches
- Communicating change – planning, factors, and barriers
- Communication biases and channels
Change Impact
- Identifying and assessing change impact
- Stakeholder impact assessment
- Change severity assessment
Change Readiness
- Building change agent networks and the change team
- How to make the organization ready for change
- Creating a change management plan
- Dealing with resistance to change
APMG Change Management Foundation Exam Preparation
- Review of and practice with APMG sample questions and test papers
APMG Change Management Foundation Exam
- Traditional Classroom: Paper-based exams will be taken on the last day of class
- Virtual Classroom: The exam is scheduled by the Participant and taken subsequent to the course
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
2,000+ companies have chosen to partner with IIL as their Learning Partner
Request info
IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...