Course description
Interpersonal Communication Advanced
Use this course to learn advanced interpersonal skills. This includes identifying communication styles and communicating verbally and nonverbally; identifying the components of a first impression, and learning how to build rapport and build positive relationships; using paraphrasing, and providing positive and constructive feedback; identifying types of supervisors, and learning how to present ideas and negotiations to supervisors; communicating with colleagues and subordinates in various situations; responding to customer complaints and handling vendor contracts; and identifying and working within the organizational culture.
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Upcoming start dates
Suitability - Who should attend?
Target Students
This course is for anyone who wants to advance their interpersonal skills with colleagues, supervisors, subordinates and customers.
Outcome / Qualification etc.
Upon successful completion of this course, students will be able to:
- Identify communication styles
- Communicate verbally and non verbally
- Identify components of a first impression
- Build a rapport
- Build positive relationships
- Use paraphrasing
- Provide positive and constructive feedback
- Identify types of supervisors
- Communicate with colleagues and subordinates in various situations
- Respond to customer complaints
- Handle vendor contracts
- Work within an organisational culture
Training Course Content
Lesson 1: Communication Styles and Methods
- Topic 1A: Communication Styles
- Topic 1B: Verbal and Nonverbal Communication
Lesson 2: First Impressions and Building Rapport
- Topic 2A: The Importance of First Impressions
- Topic 2B: Building Rapport
- Topic 2C: Building Credibility
- Topic 2D: Building Positive Relationships
Lesson 3: Building Relationships Through Feedback
- Topic 3A: The Importance of Feedback
- Topic 3B: Providing Feedback
- Topic 3C: Providing Constructive Feedback
Lesson 4: Supervisors
- Topic 4A: Understanding Supervisor Styles
- Topic 4B: Promoting Ideas
- Topic 4C: Handling Human Resource Issues
- Topic 4D: Resigning from Your Job
Lesson 5: Colleagues and Subordinates
- Topic 5A: Communicating with Colleagues
- Topic 5B: Communicating with Subordinates
- Topic 5C: Dismissing a Subordinate
Lesson 6: Customers and Vendors
- Topic 6A: Communicating with Customers
- Topic 6B: Communicating with Vendors
Lesson 7: Organizational Culture
- Topic 7A: Understanding Organizational Culture
- Topic 7B: Elements of an Organizational Culture
- Topic 7C: Positive Organizational Culture
- Topic 7D: Cultural Networks
- Topic 7E: Managing Physical Culture
- Topic 7F: Managing Emotional Culture
- Topic 7G: Empowering Employees
Course delivery details
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
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Expenses
Course fee: £228.00 + VAT