Course description
Credit Control Training Course – Getting Paid Promptly (Classroom)
Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.
Outcome / Qualification etc.
This course is a must for all those responsible for a healthy cash-flow.
Training Course Content
Taking a Fresh Look at Credit
- What constitutes a debt
- Terms & Conditions – Are yours effective?
- Who owes you money? – The 80/20 rule
- Traditional methods of Credit Control – Are they working?
- Customers at any price – Does it make sense?
- Keeping the law on our side
Changing Attitudes
- Being positive about our product or service
- The need to stay competitive
- Attitude to talking ‘money’
- Changing customers’ attitude towards us
- Attitude towards first contact
People pay People
- Organisation and Preparation
- Making an individual accountable
- Building a relationship before barriers are up
- Communication & Influencing skills
- The power of the Telephone
- Empathy & Psychology
- Timing of ongoing calls
- Establishing good practice
- Gaining commitment to pay
- Countering excuses
Learning from Mistakes
- Using credit checks properly
- Picking up early problem signals
- Keeping the momentum going
- The dangers of complacency
Why choose Keys Training
Over 25 years’ experience of delivering quality Microsoft & Business Skills training.
All Trainers are Microsoft Certified or equivalent.
Scheduled Public and Tailored In-house training throughout the UK.
Reviews
Average rating 4.9
Very enjoyable course, I inarticulate enjoyed the style of the training.
The trainer was knowledgeable and approachable, making the course enjoyable and easy to follow.
Expenses
Course Price
- Inhouse: £745.00
- Classroom: £295.00
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Keys Training
Keys Training® provides a Business Skills Training Service throughout the UK. We specialise in delivering one-day instructor-led courses that cover Microsoft Office and Personal Development Skills. Our training courses can be delivered on your site, at one of our venues...
The Credit Control training was incredibly informative and well-structured. I learned a lot!