Course description
Quality Management in the Service Sector
For many organizations building quality in service offerings can be elusive. This interactive 90-minute online course will equip you with the skills needed to apply Quality Management principles to service delivery.
Suitability - Who should attend?
Target Audience
This online course is suitable for:
- Operations directors
- Heads maintenance and operations management
- Senior executives, managers, advisors and officers who wish to develop a thorough knoweledge of quality management.
Outcome / Qualification etc.
Learning Outcomes
Upon completion of this online course, you will:
- Appreciate the differences in quality management in service delivery vs product delivery.
- Understand they key elements of service quality.
- Develop the skills to deliver quality in a service-based organization.
Training Course Content
- Quality in product organizations vs service organizations
- Dimensions of quality in services
- How to achieve service quality
- Customer service excellence and customer satisfaction
Why choose London Business Training & Consulting
Management consultation service
Paperless service delivery model
Flexible open course schedule
Expenses
Course Price: £157.50+ VAT
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Reviews
London Business Training & Consulting
London Business Training & Consulting (LBTC) is the UK’s premier business and management training and consultancy service provider. LBTC offers 600 management training courses in sixteen (16) subject categories of durations ranging from 1 day to 11 weeks. This includes 90-minute interactive live...