Business Process Management

This Business Process Management course will cover:

Principles of Business Process Management

• Purpose and function of Business Processes
• Methodologies for process improvement
• Organisational benefits from having an effective and efficient process
• Links between business strategy and business processes
• Use a process-based approach to business process change management

Innovative techniques and process improvement ideas

• Identifying root causes of process problems
• Cause and effect analysis
• Analysing effectiveness and efficiency
• Analyse and scope a business process problem
• Developing a process improvement project

Process Management – the People Dimension

• Engaging with process stakeholders
• Critical success factors in managing people and business change
• A roadmap for managing the human aspects of process change
• Designing an effective communication plan
• Reduce risk and anticipate, manage and avoid potential conflicts

Tools and techniques to model, analyse, manage, measure and improve processes

• The importance of process mapping
• Performa a viable Gap analysis
• Develop critical measures for evaluating business process performance
• Benchmarking processes against best practices
• Measuring the process improvement
• Create BPM process flow diagrams

Implementing a new Process Plan

• Securing commitment from the leadership team
• Overcoming resistance to new ways of working
• Piloting process improvements
• innovative techniques to consistently discover process improvement ideas
• Monitoring and optimising the implementation