Course description
Process mapping is a technique used to visually represent a step-by-step internal business process. It can be used merely to document business processes for reference when carrying out the tasks, or it can be used as a tool for improvement; to highlight areas that would benefit from the change.
This Process Mapping Training Course will introduce you to the process of Process Mapping. The course will show you how to effectively build and use a basic process map once assembled.
Business Process Improvement & Process Mapping course will show you how to do this collaboratively, gaining buy from those directly and indirectly affected by the process.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Business Process Improvement, & Process Mapping Training course, is ideal for:
- Owners, managers, project teams and business analysts of small, medium and large-sized enterprises and public sector organisations
- Project leaders and individuals involved in improving the effectiveness of business processes
- Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers,
- System implementers, Management representatives, System coordinators, Change managers, and Improvement teams.
Outcome / Qualification etc.
By the end of the Business Process Improvement, & Process Mapping course, participants will be able to:
- Define processes and their importance for the proper functioning of an organization
- Identify the international standards for the process approach
- Examine various process assessment and re-engineering methodologies
- Generate process analysis charts and process maps for improvement
- Justify the need to measure processes as an improvement tool
Training Course Content
Day 1
Process Definitions and Elements
- Process definition
- Process approach to improvement
- Advantages of process mapping
- Elements of a process
- Benefits of process maps
- Attributes of a process map
- Process efficiency versus effectiveness
- Stakeholder analysis
Day 2
Understanding Process Approach and Non-value-added Analysis
- Understanding process approach
- Process characteristics
- The Plan, Do, Check, Act (PDCA) approach
- Opportunities for reducing cycle time anddefects
- Non-value added explained
- Lean thinking to reduce waste in processes
- The eight types of process waste
Day 3
Re-engineering Methodology
- The need for re-engineering
- Determining what re-engineering is and is not
- Patterns of re-design
- Reengineering
- Simplification
- Value-added analysis
- Gaps and disconnects
Day 4
Process Assessments Approaches
- Key terms
- Types of mapping tools
- Simple flowcharting
- Geo graphs, spaghetti/workflow diagrams
- Swim lane (deployment) flowcharts
- Supplier-input-process-output-customer charts (SIPOC- six sigma projects)
- Value stream maps
- Process hierarchy
- IDEF0 process map
- Failure Mode and Effects Analysis (FMEA)
Day 5
Process Improvement and Measurement
- Diagnosis of a process
- Analyzing and improving a process
- Turtle diagram
- Using process maps to identify root causes
- Twelve cornerstone tools to process streamlining
- Problem-solving techniques
- The need to measure
- Process Key Performance Indicators (KPIs)
- Benchmarking and the balanced scorecard
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London Premier Centre
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