Course description
Process Management refers to aligning processes with an organization's strategic goals, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.
When it comes to understanding and improving processes, the science and art of process mapping becomes very handy. This is the main theme of this course which aims to develop process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping.
In this Process Management Mapping and Improvement training course, delegates will acquire the knowledge and skills to map and model their business processes from enterprise level through to detailed workflow level.
The training course provides a step-by-step approach to effectively map, measure, analyze and improve processes to ensure that business process models accurately reflect the current ‘as is’ reality define an optimized ‘to be’ state that can form the basis of a process improvement program.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Process Management Mapping and Improvement training course, is ideal for :
- Business managers
- Operations managers
- Business process analysts
- Process owners
- Business and systems analysts
- Information technology professionals
- BPM project leaders
- BPM project team members
- Quality specialists
Outcome / Qualification etc.
By the end of the Process Management Mapping and Improvement training course,you will be able to:
- Understand business processes and their components
- Apply process mapping, measurement and analysis methods and techniques
- Define processes using a subset of Business Process Modeling Notation (BPMN)
- Diagnose the health of a business process
- Use process improve techniques to transform business processes
Training Course Content
Day 1
Process Definitions and Elements
- Process Definition.
- Process Approach to Improvement.
- Advantages of Process Mapping.
- Elements of a Process.
- Benefits of Process Maps.
- Attributes of a Process Map:
- Who Is the Customer?
- What Is Critical to their Satisfaction?
- Where Can we Obtain Process Performance Data?
- How Well Do our Processes Satisfy their Needs?
- What Is our Business Value Chain?
- What Is Process Efficiency and Effectiveness?
- Stakeholders Analysis
Day 2
Comprehending Process Approach as per International Quality Standards
- Comprehending Process Approach
- Process Characteristics
- The Plan-Do-Check-Act (PDCA) Approach
- Opportunities in Terms of Reducing Cycle Time, Defects and
- Non-Value-Added
Day 3
Process Assessments Approaches
- Key Terms
- Mapping Process
- Kinds of Mapping Tools
- Simple Flow Charting
- Geo Graphs, Spaghetti/Workflow Diagrams.
- Swim Lane (Deployment) Flowcharts.
- Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects).
- Value-Added/Non-Value-Added Analysis.
- Value Stream Maps.
- Cycle Time Map.
- Process Hierarchy.
- Process Maps Symbols.
- IDEFO Process Map.
- Non-Value-Added Analysis
- Lean Thinking to Reduce Waste in Processes.
- The Eight Types of Waste Found in Processes.
- 5S – A Framework to Organize and Maintain your Workplace.
- Failure Mode and Effects Analysis (FMEA).
Day 4
Process Analysis and Improvement
- Customer Oriented Processes.
- Support Oriented Processes.
- Management Processes.
- Diagnosis of a Process.
- Analysing and Improving a Process.
- Turtle Diagram.
- Using Process Maps to Identify Root Causes.
- 12 Cornerstone Tools to Process Streamlining.
- Problem-Solving Techniques.
- Process Auditing as a Tool for Continuous Improvement.
- Process Mapping in Six Sigma Projects.
Day 5
Process Measurement and Benchmarking
- Why Measure?
- Setting Targets
- Process KPIs.
- Benchmarking and the Balanced Scorecard.
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...