Course description
Conflict, at some level, is part of the fabric of life in almost any workplace, a function of disparate personalities, interests, styles and expectations. Keeping it manageable can be a challenge, and it falls on HR managers to make sure it happens.
This requires recognizing the various sources of conflict and mediating their cause before they erupt into full-blown disputes. It starts by understanding the two types of conflict that commonly occur in the workplace – interpersonal and organizational.
'Conflict in the Workplace and Change Management: HR’s Role' Training program is designed to identify and manage the resolution of personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere.
Business teams and leaders are equipped with a range of skills and strategies which will help them to manage and resolve the inevitable conflicts which are part of any business process.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Conflict in the Workplace and Change Management: HR’s Role, is ideal for :
- All Human Resource (HR) Personnel
- Leaders & Supervisors who need to take charge of – and resolve – conflicts or difficult situations that could have a negative impact on performance, effectiveness and relationships
- Junior / Middle Managers new to their role, or with experience but little previous training
Outcome / Qualification etc.
At the end of this 'Conflict in the Workplace and Change Management: HR’s Role' course , you will be able to :
- Understand the main sources of conflict
- Analyse and understand the nature of conflicts
- Describing appropriate techniques to manage conflict
- Implementing skills and strategies to manage and resolve conflict
- Develop the confidence to tackle conflict effectively
- Developing the attributes of a good conflict leader
- Handling customer complaints
Training Course Content
Day 1
Understanding Human Psychology and its Impact on Change Management
- What is Human Psychology?
- Tip of the Iceberg Concept
- Understanding Yourself
- Developing Self-awareness, Trust and Communication
- How Attitudes are formed?
- Motivation at the Workplace and What Drives People to be Motivated
- The Key Drivers of Change
- The Need for Change Management
Day 2
Putting Conflict into Perspective
- Reasons why conflicts develop
- A personal view of conflict and conflict resolution
- Emotions involved in a conflict situation
- Identifying and addressing factors which escalate conflict
Day 3
Exploring Diversity when Dealing with Internal and External Customers
- Exploring cultural differences in our diversesociety
- Addressing barriers to diversity
- ‘Mental Models’
- Prejudice
- Stereotypes
- Discrimination
Day 4
Developing the Core Skills Needed to Successfully Prevent and Resolve Conflict
- Communicating effectively as a means of preventing and managing conflict
- Active listening
- Adapting to individual Personality Types as a conflict resolution skill
- Applying assertiveness skills to resolve conflict
Day 5
Personal and Organisational Conflict Resolution Skills
- Examining a personal conflict situation
- Applying conflict resolution skills to a personal conflict situation
- Identifying preferred conflict handling styles
- Conflict solving options (and when to use them)
- Additional strategies for reducing specific conflict
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...