Course description
Over the last decade, crisis management has shifted in its approach from crisis response towards effective risk and pre-crisis planning. This course is aimed at providing participants with an overview of the key elements of organisational resilience, namely risk management, business continuity management, and crisis management.
The focus of the course will be how to build organisational resilience so that if a crisis should occur, structures, operations, and procedures are all capable of absorbing stress and restoring the organisation to equilibrium. Emphasis is placed on the role of leadership and ensuring flexibility for continuous and disruptive change.
The principal message of the course is the need to create the right environment, policy and procedures, which in turn, help develop a more resilient organisation, one that is capable of adjusting to disruptive continuous and discontinuous change.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
The Crisis Management and Organisational Resilience course is ideal for
- Managers, responsible for organizational performance.
- Senior executive, directors and those in senior leadership positions that have the need to respond to new challenges and opportunities as they emerge.
- Senior or mid-level managers with responsibility for building resilience within their organization
- Our delegates will bealready good at what they do, they lead teams, they influence the culture and they get results
Outcome / Qualification etc.
By the end of Crisis Management and Organisational Resilience course participants will be able to:
- Understand what organizational resilience is, and what is the resilience framework.
- Understand the organisation’s risk, security, safety, preparedness, resilience, response, high reliability & recovery requirements.
- Establish, Manage, Monitor and evaluate organisation resilience system
- Employ innovative solutions to support business resilience and continuity
- Plot Extensive crisis management plans and set up command centre
- Design policy, objectives and controls for you to manage Change as well as Risk.
- Apply current theories, concepts, practices & innovative solutions to organisational resilience.
- Determine how to monitor & review the performance & effectiveness of your Organisational Resilience Management system.
- Apply Continual Organisational Resilient improvement based on objective measurement.
Training Course Content
Day 1
Strategic Management and Resilience
- Defining terms and understanding the importance of resilience
- The links between risk, issue, crisis, business continuity and reputation management
- The importance of building a resilient organisation
- The key elements needed to build a resilient organisation
- Role of leadership in building resilience
Day 2
Risk Management and Vulnerability Analysis
- Key elements of effective risk analysis and management
- Threats, vulnerabilities, loss/impact
- Reputation and strategic management, and vulnerability analysis
- Evaluation of brand, business model and strategic capabilities
- Risk assessment, frameworks and international standards
- Strategic issue management and threat assessment
- Threat assessment using conventional and alternative methods
- Disruptive challenges
Day 3
Business Continuity Management and Resilience
- What is BCM?
- International Standards and BCM
- Business impact analysis
- Developing a BCM team
Day 4
Strategic Anticipation and Foresight Analysis
- Purpose and limitations of strategic anticipation
- Issues management
- Delphi method
- Scenario planning
- Horizon scanning
- Trend analysis
Day 5
Crisis, Consequence and Recovery Management
- Nature of crises – unpredictability, inherently unstable, complex situations
- Features of modern crises
- Problems posed by social media during a crisis
- Standards and frameworks: PAS200
- Pre-crisis planning
- Acute phase and situational awareness
- Media management
- Decision-making during a crisis
- Consequence management and recovery strategies
Request info
London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...