Course description
Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work overtime.
Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This course will help you ensure your organization is ready to manage any kind of crisis.
Crisis management helps an organization and its stakeholders perceive threats and mitigate them with predetermined methods. It's equal parts diagnostic, vigilance, and action.
This program will be of benefit to those who find themselves responsible for leading on, or implementing Crisis Management response and recovery mechanisms. In addition, it will raise the awareness of those Senior Executives who may need to make decisions properly.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Crisis Management and Response Measures training course is ideal for :
- Those with the responsibility for crisis management within an organisation.
- Those considering a move into a Business Crisis Management role.
Outcome / Qualification etc.
By the end of this Crisis Management and Response Measures training course, participants will be able to:.
- Acquire an in-depth knowledge of Strategic Crisis Management.
- Develop strategies so you and your team respond efficiently and effectively.
- Analyse Five deadly leadership behaviours and Six winning strategies in a crisis.
- Implement the Five major functional areas of Incident Command Systems.
- Plan for more beneficially rewarding multi-agency exercises.
- Effectively use advanced techniques that will improve leadership performance at that critical time.
Training Course Content
Day 1
Evaluate, Mitigate and Responding to Challenges
- Understanding Strategic Crisis Management.
- Consider the complete range of risks to your organisation.
- CMT and ERT - Roles & Responsibilities.
- Issues management, master this before it becomes a Crisis.
- Who else inside and outside the organisation should be involved?
- Five deadly Leadership behaviours & Six winning strategies.
- Understanding 'denial-curve' and 'group-think' syndromes.
Day 2
Planning & Security, who and what else should be considered?
- Security Management & Asset Protection.
- Case Studies, why some companies fail, and others survive?
- Based on the previous module, self-evaluation questionnaire.
- Developing, improving & implementing Emergency Response Plans.
- Business Continuity Management (BCM) Strategies.
- Case Study and Workshop.
Day 3
Crisis Communications & Incident On-Scene Management
- Incident Command Systems (ICS).
- On Scene Crisis Management, essential elements for success.
- Emergency Communication Centres, avoiding the ten most common mistakes.
- Reputation Management - Managing Social Media.
- Press Conference & step by step guidance on how to conduct TV interviews.
- Case Study.
- Exercise: Crisis Communications Strategy.
Day 4
The Human Factor - What Can Go Right and What can go Wrong
- Alerting and Warning.
- Evacuation Strategies.
- Major Incident Simulation - Role Playing Workshop.
- Psychological & Welfare concerns in Crisis Management.
- How to improve staff morale and confidence in the process.
- Questionnaire, are your batteries in good condition?
- Corporate Case Study – when the board get it wrong.
Day 5
Crisis Management Plan Testing, Training and Exercising
- Case Studies x 3 with the same root cause, are we learning?
- Exercises: a programme of learning and of validating plans and procedures.
- How to get advantageous results from an exercise.
- Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs.
- Critique report writing, executive summaries and key recommendations.
- Closing the loop. Implementing recommendations, continuing the process.
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...