Course description
Healthcare is a complex and rapidly changing industry, and its administration can be complicated with all of the industry’s moving parts. An administrator will need to coordinate with the people their facility employs, as well as the people it serves. Policy compliance, HR, finances, work processes, departmental strategy, and even data management are just some of the operations a hospital administrator oversees.
Hospital administrators manage hospitals, outpatient clinics, hospices, and drug-abuse treatment centres. … Administrators make sure hospitals operate efficiently and provide adequate medical care to patients.
Their responsibilities are numerous and sometimes require the assistance of the medical and support staff. Hospital Administrators are responsible for organizing and overseeing the health services and daily activities of a hospital or healthcare facility. They manage staff and budgets, communicate between departments and ensure adequate patient care amongst other duties
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Hospital Management and administration course is suitable for:
- Directors of Healthcare Facilities
- Senior Managers of Healthcare Facilities
- Healthcare Engineering Managers
- Healthcare Facilities Managers
- Emerging Healthcare Facilities leaders
Outcome / Qualification etc.
By the end of the Hospital Management and administration course course, the participant will be able to:
- Serve as a liaison among governing boards, medical staff, and department managers.
- Organize, control, and coordinate services as per the hospital board regulations.
- Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.
- Evaluate personnel and prepare daily reports.
- Assist with recruitment, consenting, screening, and enrolment of personnel.
- Practice financial acumen in managing budgets.
- Authorize admissions/treatment as per agreed protocols.
- Ensure that stock levels are adequate and orders are made on time.
- Communicate medical results to patients under clinical supervision.
- Sterilize instruments in accordance with OSHA requirements.
- Complete timely and accurate documentation of patient visits
Training Course Content
Day 1
- Delivering outstanding customer service and building rapport
- Confident body language, professional tone and language
- Personal presentation, dress code and medical etiquette
Day 2
- Understanding all relevant Medical Reception forms
- Understanding different departments within a hospital
- Sources of advice and support outside the practice
Day 3
- Becoming a “Care Navigator”
- Prioritising workload and patients
- Registering patients and visitors and assisting with processing registrations and check-ins
Day 4
- Private patients vs. government sectors patients
- Understanding medical jargon, terminology and abbreviations
- Incident reporting
- Logging and reporting of health and safety issues
- Handling of post including use of franking machine DM60
- Extensive practice on Medesk Clinic Management Software
Day 5
- Achieving High Performance in Hospital Management
- Compliance
- Healthcare Facility and hospital Regulation & Inspection
- Joint Commission Accreditation – local
- Joint Commission Accreditation – International
- Standards & Elements of Performance:
- Environment of Care
- Emergency Management
- Life Safety
- Emergency Operations Plan
- Management Standards:
- Leadership & Planning
- Safety & Security
- Hazardous Materials
- Disaster Preparedness
- Fire Safety
- Medical Equipment
- Utility Systems
- Hospitals Management and Safety Program Management
- Staff Education
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...