Course description
A Certified Quality Auditor (CQA-ASQ) evaluates and determines all aspects of a quality system and judges its level of allegiance to the standards set forth by the industrial management and quality evaluation and control systems, thus the Certified Quality Auditor exam examines and tests the skills of candidates for the above-mentioned movements.
This exam investigates and gauges the understanding of the candidates regarding standards and principles of auditing, its techniques of evaluating, questioning, etc
This review course is designed to assist in preparing each student for the CQA exam. These examinations are offered through the American Society for Quality (ASQ). Completion of these review programs through QC Training Services, Inc. will not guarantee that you will pass the exam, but will offer a broad review, and greatly increase your probability of success in obtaining your certification. Exam applications are obtained through ASQ and must be completed and approved on or before the ASQ application deadlines.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Certified Quality Auditor Certification Preparation program is designed for :
- Individuals involved with quality auditing, those who support the auditing functions within an organization, and those looking to achieve their ASQ CQA certification should attend this training.
Outcome / Qualification etc.
At the end of the Certified Quality Auditor Certification Preparation, you will be able to:
- Successfully pass the Certified Quality Auditor in the first attempt
- Understand the roles and responsibilities of the auditor
- Confidently conduct internal/external quality management system audit
- Acquire an understanding of the content covered by the five main domains in the CQA Body of Knowledge.
- Become familiar with questions similar to those within the ASQ CQA exam.
Training Course Content
Day 1
Auditing Fundamentals
- Types of Quality Audits
- Method- Auditor-auditee relationship- Purpose- Common elements with other audits
- Purpose and Scope of Audits
- Elements of purpose and scope- Benefits of audits
- Criteria to Audit Against
- Roles and Responsibilities
- Professional Conduct and Consequences of Auditors
- Professional conduct and responsibilities- Legal consequences- Audit credibility
Day 2
- Audit Process
- Audit Preparation and Planning
- Audit performance
- Audit Reporting
- Audit Follow-Up and Closure
Day 3
Auditor Competencies
- Auditor Characteristics
- On-Site Audit Resource Management
- Conflict Resolution
- Communication and Presentation Techniques
- Interviewing Techniques
- Use open-ended or closed question types- Use active listening, paraphrasing, and empathy- Recognize and respond to non-verbal cues- Determine when and how to prompt a response
- Team Dynamics
- Team-building- Team facilitation- Stages of team development
Day 4
- Audit Program Management
- Business and Financial Impact
Day 5
Quality Tools and Techniques
- Basic Quality and Problem-solving Tools
- Process Improvement Techniques
- Six Sigma- Lean
- Basic Statistics
- Measures of central tendency- Measures of dispersion- Qualitative and quantitative analysis
- Process Variation
- Common and special cause- Process performance metrics- Outliers
- Sampling Methods
- Acceptance sampling plans- Types of sampling- Sampling terms
- Change Control and Configuration Management
- Verification and Validation
- Risk Management Tools
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