Course description
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) is a professional who leads and champions process – improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings. A CMQ/OE facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The CMQ/OE should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
This course in intended to Individuals who wish to enhance their skills, knowledge, and capacity to comprehend the Certified Manager of Quality/ Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality/Organizational Excellence Examination.
The course will explain quality management philosophies and principles, including leadership, strategic plan development and deployment, management elements and methods, quality management tools, customer-focused organization, supply chain management, and training and development. Participants will have a thorough understanding of key aspects of quality management and organizational excellence principles and have the skills and knowledge to lead teams to establish, support and implement organization-wide goals and strategic initiatives.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
ASQ Certified Manager of Quality - Organizational Excellence Preparation Course is ideal for:
- Group/ Corporate Quality Manager,
- Quality Director/ Head of Quality,
- QA/QC Manager/ Engineer/ Supervisor
- Quality Auditors/ ISO Auditors
- Quality Professionals who leads, manages or supports quality improvement programs.
- QM Professionals in need to add ASQ’s CMQ/ OE to his/her professional credentials.
Outcome / Qualification etc.
By the end of the ASQ Certified Manager of Quality - Organizational Excellence Preparation Course you will be able to:
- Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
- Define and describe the role of leadership including organizational structure, leadership challenges, teams and team’s processes to lead an organization.
- Prepare and deploy strategic plan considering various environmental factors.
- Understand the influence of various management elements and methods on organizational excellence.
- Apply various quality management tools for problem solving, process management and performance measurements.
- Analyze the importance of customer identification, segmentation and customer relationship management.
- Develop, evaluate and manage supply chain.
- Create training plans and evaluate training effectiveness after deployment.
- Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Elaborate, through discussions, the main concepts in each of the BOK component.
- Open their thinking approach in preparation for the ‘constructed response’ section of the examination.
- Practice sample tests.
Training Course Content
Day 1
Leadership
- Organizational Structures
- Leadership Challenges
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
Day 2
Strategic Plan Development and Deployment
Business Environment Analysis
- Risk Analysis
- Market forces
- Stakeholder analysis
- Technology
- Internal capability analysis
- Legal and regulatory factors
Strategic Plan Deployment
- Tactical plans
- Resource allocation and deployment
- Organizational performance measurement
- Quality in strategic deployment
Day 3
Management Elements and Abilities
- Roles and responsibilities of leaders
- Roles and responsibilities of managers
- Change management
- Leadership techniques
- Empowerment
- Risk management
- Knowledge management
Day 4
Problem-Solving Tools
- The seven classic quality tools
- Basic management and planning tools
- Process improvement tools
- Innovation and creativity tools
- Cost of quality (COQ)
Day 5
Customer Identification and Segmentation
- Internal customers
- External customers
- Customer segmentation
- Qualitative assessment
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...