Course description
High-quality products and services help businesses establish themselves as frontrunners within their industries. Quality assurance and management professionals play a vital role within organizations in applying principles of product, service quality, and control.
The Certified Manager of Quality/Organizational Excellence (CMQ/OE) leads and champions process improvement initiatives—that can have a regional or global focus—in various service and industrial settings.
A CMQ/OE course facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course is ideal for:
- Quality Auditors
- Process Engineers
- Quality Managers
- Manufacturing Professionals
- Quality Improvement Professionals
- Consultants
- Quality Assurance Professionals
- Production Staff
- Professionals who are looking to understand the CQE Body of Knowledge
- Professionals looking to take up the ASQ-CQE certification exam
Outcome / Qualification etc.
At the end of the Certified Manager of Quality/Organizational Excellence (CMQ/OE) preparation course, you will get:
- Comprehend the Body of Knowledge in preparation for the ASQ Certified Manager of Quality/Organizational Excellence examination.
- Define and describe the leadership's role, including organizational structure, leadership challenges, teams and team processes to lead an organization.
- Prepare and deploy a strategic plan considering various environmental factors.
- Understand the influence of various management elements and methods on organizational excellence.
- Apply various quality management tools for problem-solving, process management and performance measurements.
- Analyze the importance of customer identification, segmentation and customer relationship management.
- Develop, evaluate and manage the supply chain.
- Create training plans and evaluate training effectiveness after deployment.
- Apply the elements of the Body of Knowledge (BOK) to further focus their preparation efforts.
- Elaborate, through discussions, the main concepts in each BOK components.
- Open their thinking approach in preparation for the ‘constructed response’ examination section.
- Practice sample tests.
Training Course Content
Day 1
Management and Leadership
- Quality Philosophies and Foundations
- The Quality Management System (QMS)
- ASQ Code of Ethics for Professional Conduct
- Leadership Principles and Techniques
- Facilitation Principles and Techniques
- Communication Skills
- Customer Relations
- Supplier Management
- Barriers to Quality Improvement
Day 2
The Quality System
- Elements of a Quality System
- Documentation of the Quality System
- Quality Standards and Other Guidelines
- Quality Audits
- Cost of Quality (COQ)
- Quality Training
Day 3
Product and Process Design
- Classification of Quality Characteristics
- Design Inputs and Review
- Technical Drawings and Specifications
- Design Verification
- Reliability and Maintainability
Day 4
Product and Process Control
- Tools
- Material Control
- Acceptance Sampling
- Measurement and Test
- Metrology
- Measurement System Analysis (MSA)
Day 5
Continuous Improvement
- Quality Control Tools
- Quality Management and Planning Tools
- Continuous Improvement Techniques
- Corrective Action
- Preventive Action
Day 6
Quantitative Methods and Tools
- Collecting and Summarizing Data
- Quantitative Concepts
- Probability Distributions
- Statistical Decision-Making
- Relationships Between Variables
- Statistical Process Control (SPC)
- Process and Performance Capability
- Design and Analysis of Experiments
Day 7
Risk Management
- Risk Oversight
- Risk Assessment
- Risk Control
Day 8
Project Management
- Project management basics
- Project planning and estimation tools
- Measure and monitor project activity
- Project documentation
Day 9
- Customer-Focused Organization
- Customer Identification and Segmentation
- Customer Relationship Management
Day 10
Supply Chain Management
- Supplier selection and approval
- Supplier risk management
- Supplier communications
- Supplier performance
- Supplier improvement
- Supplier certification, partnerships, and alliances
- Supplier logistics and material acceptance
Training and Development
- Training plans
- Training need analysis
- Training material, development, and delivery
- Training effectiveness and evaluation
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...