Course description
Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance and increase customer satisfaction. ISO 9001:2015 would help your organisation deliver and drive continual improvement in your services.
This course is an introduction for individuals with little or no previous knowledge of ISO 9001 or a Quality Management System (QMS). Essentials of ISO 9001:2015 provides a general understanding of the necessary concepts of the ISO 9000 series of standards and the impact of the requirements on the day-to-day operations of organizations in any industry.
The course explains the clauses of ISO 9001:2015, providing a foundation for understanding the quality management principles. Itwould help you identify the structure and requirements of an effective QMS. You will gain the required skills to conduct a base-line review of your organization’s current position and implement the key principles of ISO 9001:2015.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
By the end of the Quality Management System and ISO 9001:2015Course you will be able to:
- Learn the fundamental principles to Quality Management Systems (QMS)
- Understand the benefits of adopting an efficient QMS to improve service quality.
- Understand key concepts, clauses and requirements of ISO 9001:2015
- Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
- Conduct a baseline review of your organization’s current position with regard to ISO 9001:2015.
- Develop your knowledge on how to plan for improvement and rectify errors.
- Implement key requirements of ISO 9001:2015 in your organisation.
Outcome / Qualification etc.
By the end of the Quality Management System and ISO 9001:2015Course you will be able to:
- Learn the fundamental principles to Quality Management Systems (QMS)
- Understand the benefits of adopting an efficient QMS to improve service quality.
- Understand key concepts, clauses and requirements of ISO 9001:2015
- Establish a framework for implementing ISO 9001:2015 following the PDCA cycle (Plan-Do-Check-Act).
- Conduct a baseline review of your organization’s current position with regard to ISO 9001:2015.
- Develop your knowledge on how to plan for improvement and rectify errors.
- Implement key requirements of ISO 9001:2015 in your organisation.
Training Course Content
Day 1
Overview ofISO 9001:2015 and itsrelevance to a business/quality management system
- Identifying key interested parties, the key issues of business and risk-based thinking
- Communication, resources, training, competence and documented information
- Quality Management Principles and the key components of a QMS
- Annex SL as a framework for all management system standards
- Process approach and how it is used in quality management
- How a QMS establishes a culture of continual improvement
- Leadership and management commitment
Day 2
Quality Management in the context of your organisation
- Understanding the organisation in relation to quality management
- Understanding the needs and expectations of key stakeholders
- Quality Management System (QMS) and processes
- Determining the scope of QMS
Day 3
The Role of Leadership
- Commitment to quality management
- Customer Focus
- Establishing a quality policy
- Organisational roles, responsibility and authorities
Planning
- Addressing risks and opportunities
- Determining quality objectives and plans to achieve them
- Change management – undertaking changes in a planned and systematic manner
Day 4
Support for the Quality Management System
- Resource requirement
- Organisational knowledge and competences
- Raising awareness, developing a communication strategy
- Documentation requirement
Operation
- Operational planning and control
- Design of services and determination of requirements including service review
Day 5
Performance Evaluation
- Monitoring, measurement, analysis and evaluation
- Internal Audit and performance evaluation
- Management review
Making Improvement to Quality
- General – improving processes, services and the quality management system
- Taking corrective action
- Putting in place a system of continual improvement.
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...