Professional Training

Customer Service and Revenue Generation

London Training for Excellence, In London (+5 locations)
5 days
5 days
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Course description

Customer Service and Revenue Generation

Customer service is a key differentiator in a context where companies are offering comparable products and services within increasingly tight budgets and limited resources. Terms like ‘more for less’, efficiency savings and cuts are now everyday language. This course will help frontline customer service staff and managers understand the value of good service and the cost of poor service. Delegates will apply the service-profit chain and customer lifetime value models to their own contexts to identify opportunities for revenue generation within the service experience.They will learn about the impact of making postive first impressions and building solid customer relationships. By adapting their behaviour to suit different customer personality types, delegates will increase their chances of achieving postive outcomes more often, even when things don't go to plan.  Through roleplays and other interactive exercises, delegates will develop their ability to delight customers and when needed to transform negative experiences into positive ones.Every delegate will leave the course with a challenging but realistic development plan to dramatically improve customer service delivery in their area.

Suitability - Who should attend?

retail assistantscustomer service assistants/executivescontact centre agentscustomer service managers

Outcome / Qualification etc.

retail assistantscustomer service assistants/executivescontact centre agentscustomer service managers

Why choose London Training for Excellence

Over 300 bespoke courses are on offer in more than 30 locations worldwide

Over 75,000 hours experienced and qualified lecturers

100% satisfaction guarantee

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London Training for Excellence
198-206 Acton Lane
NW10 7NH London

London Training for Excellence -  A leading international training provider 

London Training for Excellence (LondonTFE) provides over 300 training courses for business entities and individuals in more than 30 locations worldwide. LondonTFE offers courses designed to transform delegates' training, helping them develop and sharpen essential skills throughout their career growth...

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