Appraisals & Managing Performance - CPD Certified (In-House)
Appraisals & Managing Performance (In-House)
This course is designed for managers who have little or no knowledge and experience of appraising business performance effectively.
The content is also suitable for experienced managers who have not received any formal tuition in the subject or who simply wish to 'brush up' on their skills.
We will present a detailed overview of the Performance Appraisal process (PA) instructing each manager in the value of the PA.
We will explore the value and importance of preparation and a structure for successful appraisal meetings and follow up.
Everyone will have the opportunity to practise the necessary skills and assess performance at all levels ensuring meaningful objectives are established and monitored.
Upcoming start dates
Suitability - Who should attend?
This programme is designed for anyone who has responsibility for conducting performance appraisal reviews and meetings.
Outcome / Qualification etc.
CPD points: 12
Learning Outcomes
- Display proficient questioning techniques
- Demonstrate expert listening skills
- Develop efficient counselling techniques
- Explain motivation techniques
- Show how to assess performance effectively and efficiently
Training Course Content
Day One:
Welcome and introduction
Review personal objectives
The value of the PA
- Defining benefits of the PA
Preparing for the meeting
- Gathering appropriate information
- Creating the right environment
The appraisal meeting
- The structure of the interview
- Maintaining focus and direction
Communication skills
- Questioning techniques
- Listening and summarising
Participant role-plays
- Exercise evaluation and feedback
Day Two:
Assessing and measuring good / poor performance ~ appraising for results
Giving and receiving feedback
Dealing with difficult behaviour and conflict
Creative staff development
- Identifying areas for development
- Training and development options
Good coaching skills and follow up
Prioritising and setting key goals and objectives
Exercise - Participant role-plays, evaluation & feedback
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