Cross Cultural Communication Within the NHS - CPD Certified (In-house)
Cross Cultural Communication Within the NHS (In-house)
The aim of this workshop is to explore Cross Cultural Communication and the ways that culture affects perceptions, behaviours and communications. It will also allow participants to explore how they can increase the patient’s satisfaction by delivering patient expectations through effective communication skills.
Upcoming start dates
Suitability - Who should attend?
Cross Cultural Communication within the NHS means being culturally aware which provides a real advantage to businesses and individuals who work in multi-cultural organisations. In fact without this awareness, huge unintentional mistakes can be made which seriously impact on communication with patients from other cultures. Also, being culturally aware enables individuals to get the very best from culturally diverse teams and work forces.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
- Describe the influence of culture on attitudes towards communication
- Consider cultural dimensions in managing the doctor and patient relationship
- Understand how to increase patient satisfaction
- Know the 4 styles of personalities and how to deal with them, understanding how opposites need behavioural strategies
- Discover how assertive you are and the differences between aggression, passivity and assertiveness.
Training Course Content
- Welcome and introduction
- What challenges and barriers affect communication in the NHS workplace?
- Cultural Conflicts & dealing with them in the NHS
- Increasing Patient Satisfaction
- What do patients complain of most?
- Personalities & Behavioural Style
- You rights as a human being
- Summary & close
Expenses
Contact the provider for more information on pricing.
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...