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Professional Training
4.3 (7 Reviews)

Cross-Cultural Competence

Length
1.5 hours
Next course start
Start anytime See details
Course delivery
Self-Paced Online
Length
1.5 hours
Next course start
Start anytime See details
Course delivery
Self-Paced Online
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Course description

Maximum Performance

Cross-Cultural Competence

In a marketplace that is increasingly working globally, organisations can’t afford to neglect the importance of good communication. While a multicultural workplace offers opportunities, if people don’t adapt their approach there can be misunderstandings and frustration. Supporting your people in developing their cultural knowledge can give benefits through effective working relationships, better communication, improved employee retention and more productive staff. This practical session focuses on improving relationships, understanding, communication and working across cultures.

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  • Self-Paced Online
  • Online

Outcome / Qualification etc.

Learning Objectives

  • Understand some of the key differences and similarities between cultures
  • Know strategies for holding business meetings, talking to, greeting and negotiating with others
  • Be able to explain the differences in approach to those in positions of authority
  • Know ways to build strong and lasting relationships with people from other cultures

Training Course Content

Welcome, agenda, overview

What do people say about your culture? Understanding of the different perspectives in the group and how easy it is for people to stereotype. Quick activity to uncover the snap-judgements we make about others at a glance. Objectives, agenda.

What is culture?

Understanding that culture is about more than what we see. The iceberg model for understanding how culture shapes our judgements, values and beliefs at a deep level.

The Lewis Culture Model

Overview of some of the other well-known models including Trompenaar and Hofstede. Introduction to the Lewis model for understanding the differences and similarities of global cultures. Participants share examples in ‘chat’ of the cultures they work with most frequently.

Culture in practice

How can culture be demonstrated in key work situations? Participants explore several case studies, including a business meeting, time-keeping, negotiating and management with examples and guidance from the facilitator. The case studies are explored through volunteer demonstrations (using video or audio), written ‘chat’ and activities using polls.

Building cross-cultural relationships

Basics of building strong relationships across cultures. How to handle conflict that can come from looking at the world in different ways. Participants can ask questions about specific relationships they struggle with at the moment.

Action plans and next steps

Participants reflect on their next steps and how they will implement their learning in the workplace. Each person makes a commitment for what they will do differently in a group whiteboard which can be circulated to participants following the session as a reminder of their actions.

Reviews

Average rating 4.3

Based on 7 reviews.
Reviews are published according to our review policy.
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Delegate
5/5
02 May 2024
Cross Cultural Competence - Great Training

Gives a great overview of the different types of cultural nuances that can impact relationships in a global organisation

Delegate
4/5
02 May 2024
Cross Cultural Competence - Good Training

Was a good insight into cultural differences that all should take into consideration. Be open and mindful

Delegate
5/5
02 May 2024
Cross Cultural Competence - Excellent Training

Thought this was an excellent way to learn about cultures and recognize differences with a focus on improving relationships and communications

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Maximum Performance
23 The Foresters Burgundy House
AL5 2FB Harpenden Hertfordshire

Maximum Performance

At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...

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