Giving Constructive Feedback - CPD Certified (In-House)
Giving Constructive Feedback (In-House)
In a competitive and demanding environment it isvitalthat managers can effectively assess and monitor the performance of their teams. This processrequires the skill of giving feedback effectively to be well honed. This programme is designed to address how to give constructive feedback to enhance team and individual performance.
Upcoming start dates
Suitability - Who should attend?
All managers will benefit from this course. Whether they are new to managing people or have been in role for some time but need to focus on providing clearer and more effective feedback that will build levels of high performance.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
- Give powerful and accurate feedback which has real value
- Employ effective questioning techniques & listening skills
- Demonstrate use of counselling techniques
- Improve levels of impact & influencing skills
- Understanding team and individual behaviour
Training Course Content
Morning:
- What do we understand ‘Feedback’ to mean
- Feedback or criticism?
- KPI’s ~ Key Performance Indicators
- Understanding criteria for success
- Assessing and measuring good / poor performance
- 10 Rules for giving Feedback
- Receiving criticism
- Valid criticism / Avoiding the same mistakes
- Invalid criticism / Asking for specific details that challenge assumptions
- Giving criticism constructively
- What is the essence of criticism?
- Appropriate / specific / constructive / honest
Afternoon:
- Dealing with difficult behaviour and conflict
- Handling manipulation
- Gaining agreement
- Confirming understanding
- Influencing skills and comparing assertiveness & aggression
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...