Managing Conversations to Achieve Positive Outcomes
- Defining expectations of performance, behaviour and attendance
- The value of a consistent approach
- A balance between developmental and positive feedback
- Assertive and effective communication
- Managing the conversation effectively
- Managing escalating behaviours to achieve the win-win
- Practice and observation
- Defining expectations for change
- Monitoring progress to secure improvement
Upcoming start dates
Choose between 2 start dates
Suitability - Who should attend?
This session will help Team Leaders and Line Managers to manage the performance, behaviour and attendance of their team assertively and develop a proactive style of line management to support an effective culture of workforce wellbeing.
Outcome / Qualification etc.
CPD Points: 6
- Identify their expectations of performance, behaviour and attendance
- Consider the impact of their workforce culture on tackling performance, behaviour and attendance issues effectively
- Develop an assertive and effective style of communication
- Manage difficult conversations to achieve positive outcomes
- Feel confident to manage escalating behaviours
- Practice their skills and observe the skills and approach of their colleagues
- Share their experiences in relation to tackling performance, behaviour and attendance issues with their teams
- Assertively define their expectations for change and monitor progress to secure improvements
Training Course Content
- Your role in creating a supportive, open and positive environment
- Why are people reluctant to speak up
- Understanding different personality types
- Dealing with conflict & difficult situations
- Preparation/ starting the conversation
- Powerful questions /active listening encourages people to open up
- Confidentiality, Privacy and Trust
- Sign-posting to support and resources - internal and external
- Building a plan /reviewing progress
Request information - obligation free
Maguire Training
20 Brunts Business Park
NG18 2AH Mansfield Nottinghamshire
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...
Ads