Course description
Leadership in Conflict Resolution: In-House
Conflict is a natural part of life, and constructive conflict is the driving force behind change and improvement. However, whether a conflict becomes destructive or constructive depends on us – self-awareness and practical knowledge are essential.
As a leader, conflict management and resolution is a core competence, essential for organisations and teams to be able to grow and advance. This one-day programme will help leaders raise their awareness of themselves and others in conflict, learning about how the brain reacts to conflict, styles of managing conflict, and the significance of unmet needs; and practising skills that will help them become more confident in their leadership role.
Upcoming start dates
Suitability - Who should attend?
All leaders in any type of organisation – large or small; public, voluntary or private sector.
Outcome / Qualification etc.
Learning objectives
At the end of the session participants will:
- Understand the nature of conflict in their workplace
- Understand their reactions to conflict and how the brain works
- Have an insight into their conflict management styles
- Be able to apply the Positions-Interests-Needs model to understanding and managing conflict
- Have practised skills to become more effective in their role
Training Course Content
Introduction
- Workshop objectives and benefits from attending
- Participants' experience and objectives
Overview of conflict
- Conflict in organisations and teams and how it escalates
- Conflict ripples
Conflict in depth
- Neurobiology and conflict: reaction and response
- Conflict management styles: the Thomas-Kilmann instrument
Needs and emotions and conflict
- The PIN model: Positions-Interests-Needs
- Acknowledging emotions, listening for needs
Key skills
- Listening for facts, feelings, needs and assumptions
- Reflecting and summarising
- Powerful questioning
- Empathic listening
- Assertive communication with I statements
Application and review of the day
- So, what do you need to deal with conflict successfully?
- Diffusing a reaction
- Action planning
- Review and close
Course delivery details
This one-day programme is highly participative and uses trainer input, individual and group exercises, and practical exercises to illustrate scenarios and develop a best practice approach in dealing with them. Group discussions and feedback are used to develop learning points and to enable participants to relate examples to their own situations.
Participants will be sent a welcome pack in advance of the session which will include some pre-course work, including a questionnaire asking them to reflect upon their own experiences and challenges in this area.
Request info
Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...