Course description
Mediation Skills
This is an interactive and dynamic workshop designed to help participants increase their understanding of conflict and of the use of mediation mindsets and skills to manage it. Mediation facilitates people in conflict finding their own way forward. By using mediation mindsets and skills, participants will be able to understand the sources of conflict and how to manage it and will become more effective in dealing with it in their organisations.
Upcoming start dates
Suitability - Who should attend?
This programme is potentially relevant to anyone, at any level, in any type of organisation – large or small; public, voluntary or private sector.
Outcome / Qualification etc.
Learning objectives
At the end of the session participants will:
- Understand themselves better when they are in conflict
- Be aware of how people in conflict behave, feel and think
- Understand, and be able to apply, mediation mindsets and skills to managing conflict
- Be able to deal with conflict more effectively, becoming more confident and assertive
Training Course Content
Introduction
- Workshop objectives
- Participants' experience and confidence in this area
- Personal objectives
Overview of conflict
- Conflict in organisations and teams
- The conflict escalation spiral
- Constructive or destructive conflict?
Causes of conflict
- Neurobiology and conflict: reaction and response
- Observations and interpretations
- Mayer's Wheel of Conflict
- The PIN model: Positions-Interests-Needs
Key mindsets in mediation
- Impartiality and neutrality
- Creating space
- Creating safety
Key skills
- Listening for facts, feelings, needs and assumptions
- Reflecting and summarising
- Powerful questioning
- Empathy
Assertive communication and non-violent communication
- NVC model
- I statements
Application and review of the day
- So, what do you need to deal with conflict successfully?
- Diffusing a reaction
- Action planning
- Review and close
Course delivery details
This one-day programme is highly participative and uses facilitator's input, individual and group exercises, and practical demonstrations to find best practice. Group discussions and feedback are used to develop learning points and to enable participants to relate examples to their own situations.
Participants will be sent a welcome pack in advance of the session which will include some pre-course work, including a questionnaire asking them to reflect upon their own experiences and challenges in this area.
Request info
Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...