Course description
It is vital that surveyors have a tactful and considered approach to boundary disputes right from the initial stages of dealing with tricky neighbours and clients.
David Powell presents this webinar which will provide surveyors with an essential roundup of recent developments in this area.
It will cover the difference of approach between acting as an expert for one party and acting as a Single Joint Expert (SJE), how to deal with clients who spend hours on the phone going over the same points, how to explain to a client that you ‘understand’ their point of view but do not necessarily ‘agree’ with it, and more.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
This webinar will take you through the initial stages of a boundary dispute, considering how to deal with tricky neighbours and clients.
The webinar is an essential roundup for surveyors.
What You Will Learn
This webinar will cover the following:
- The difference of approach between acting as an expert for one party and acting as SJE (Single Joint Expert)
- How do I deal with a client who spends hours on the phone and keeps going over the same points?
- How do I explain to a client that I 'understand' their point of view but do not necessarily 'agree' with what they are saying?
- How do I give advice to highly stressed clients who want to rush into litigation without regard to the costs involved?
- How to prevent oneself from getting pulled into the stress of the client
- How to remain calm even if the client is getting agitated
- How to 'organise' the client
- How to conduct the client-interview (at their property)
- How to conduct the guided tour (of their property)
- How to handle the client's expectations
- Initial advice and suggested ways to reach a resolution with the neighbour
- The sort of information, historical and current, that the client should obtain (for the surveyor)
- Giving initial advice having understood the nature of the dispute and having looked at the area of dispute
- How to conduct any contact with the neighbour (over the garden fence etc)
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...