Course description
Presented by financial compliance expert Robert Bell, this virtual classroom seminar provides a detailed overview of the FCA’s requirements in respect of outcomes monitoring, closed product reviews, sharing examples of good/poor practice, before exploring how firms should handle the results and develop their framework over time.
It is suitable for those with responsibility for the implementation of the duty in firms, as well as those with responsibility for product reviews.
Robert has a proven track record of assisting firms through FCA & OFT authorisation. He has successfully embedded risk models, operational policies and auditing procedures for many firms within the financial services sector. Be sure to tune in to benefit from his expertise in this area.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
Firms have been understandably focused on completing the steps required prior to the Consumer Duty’s implementation date in July 2023.
Now this date has passed we need to recognise there are still aspects of the duty to complete.
A key aspect of compliance with the consumer duty is monitoring the outcomes required of customers and using the data to continually improve the service, this is a requirement under PRIN 2A.8.3.
Another area is closed-product reviews, a similar process to the open product reviews although firms must be aware of the subtle differences in the requirements.
This new virtual classroom seminar provides a detailed overview of the FCA’s requirements in respect of outcomes monitoring, closed product reviews, sharing examples of good/poor practice before exploring how firms should handle the results and develop their framework over time.
It is suitable for those with responsibility for the implementation of the duty in firms, as well as those with responsibility for product reviews.
What You Will Learn
This live and interactive session will cover the following:
- Detailed overview of the FCA’s requirements in PRIN 2A.8 and PRIN 2A.9
- Good/poor examples of outcomes monitoring
- Consumer duty framework - target operating model, outcomes monitoring requirements and MI
- Detailed overview of the FCA’s requirements in relation to closed product reviews and examples of good/poor practice
- Governance framework that enhances the firm’s adherence to the Duty
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...