Very well put together, organised and structured. Easy to follow, had lots of variety in the course.

Understanding what motivates people to change their behaviour has changed the way we communicate to our residents.

Excellent. The course was easy to follow and has allowed our work to benefit even more people in the community.

It has given the confidence I need to engage and advice participants on energy matters.

I was very pleased with this course, the content and the examination process. I feel I have received high quality training which has been very useful in my role. I have complete...

I am able to go in to a lot more detail around any energy efficiency issues. I can help people understand how to solve issues like damp. I am a lot more confident on advising ab...

Much wider awareness of how to challenge energy companies and an awareness to their responsibilities for customers, particularly vulnerable ones.

Very informative, paced well with clear instructions/delivery and demostrations and constant reavulation of learning knowledge/objectives.

With the increases to fuel costs, the new information has been really helpful when working with people using our services.

Increased my understanding and knowledge about keeping warm and being energy efficient - turning things of standby, dryer usage etc.

Given me confidence and general background knowledge.

I am able to give people advice and signpost them to the correct places to helping them to ensure their homes are more energy efficient.

I found the course very informative and easy to understand.

It was a great training, Smart Meters is a very controversial topic to talk about, this session give me a lot of tools to talk with residents and front-line staff.

It has made me confident in the advice and assistance I give.

I really found this course beneficial, not only for my work but also my personal life. I am much more aware of tariffs, how to read meters and how to keep costs down.

All the training has helped me continue to support customers in my role, assisting with utility suppliers, and general tips on energy efficiency.

The course has helped me to identify vulnerable clients and given me an awareness of what their suppliers should do to support them.

Always very professional, excellent presenters with an absolute wealth of knowledge including the most up to date legislation and works that impact on fuel poverty and affordabl...

Helped me to understand the complexities around fuel poverty and how this can impact all areas of a persons life. and also support opportunities to guide them towards.

Very good webinar well presented and full of information.

It will help me to provide valuable information to customers who I meet on a daily basis.

Great course which taught me loads. It's invaluable to anyone working for an energy supplier or wanting to understand the right tariff for renewables.

I have an increased knowledge of which technology may be more appropriate to specify for different housing types.