Hotel and Hospitality Level 4

This level 4 course engages in the skills and knowledge required to succeed within the hotel and hospitality industry. It is ideal for:

• Students who want to begin or further their career in the hotel and hospitality industry.
• Learners that want to go onto university and further learning.
• Those aspiring to develop their knowledge and skills in areas such as food and beverage supply, account and cost control and more.

Join over [past_students_count] other students who chose to improve their education and boost their employability through distance learning.

Course Content

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Module 1 Food and beverage operations

• Understand food and beverages operations and the processes involved, including production and service.

Module 2 Food safety and hygiene

• Learn why it is necessary to comply with regulations and management procedures for ensuring food safety.

Module 3 Hospitality and hotel housekeeping

• Explore the role of the housekeeping department within hospitality and the impact it has on operations.

Module 4 Customer service

• Discover the importance of customer-focused hospitality in a competitive environment and develop the skills to deliver excellent customer service to exceed the expectations of customers.

Module 5 Front office operations

• Understand the role of the front office within hospitality and the impact it has on operations.

Module 6 Accounting and cost control

• Gain an understanding of the principles of hospitality costing and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Module 7 Global tourism and hospitality

• Explore the size and scope of hospitality and global tourism and the effect it has on the growth of its brand.

Module 8 Marketing

• Learn the fundamental principles of marketing and how it relates to the hospitality organisation.

Module 9 Employee engagement

• Discover the concept of employee engagement and its key components, and how it can influence an organisation within hospitality.

Module 10 Training and CPD

• Explore different methods of training identification in hospitality as well as planning, designing, delivering and evaluating its effectiveness within an organisation.